摘要
提升政府回应力是治理创新中亟待解决的问题。北京市“接诉即办”改革自运行以来,有效提升了政府回应力。通过对北京市“接诉即办”的研究,发现政府回应主体同时面临着自下而上的社会压力、自上而下的行政压力及同级政府的竞争压力,且三种压力相互助推形成无缝隙的“压力立方体”。为了应对压力,回应主体通过组织任务拔高、组织动员、组织学习来提高组织效能。通过多重压力施压和组织效能提升,回应主体成为具有高回应意愿和高回应能力的积极行动者。回应主体从政民互动中的堵点转变为助推点,从而提升了政府回应力。
Improving the ability of government responsiveness is an urgent problem to be solved in governance innovation.Since its operation,the reform of“swift response to public complaints”in Beijing has effectively improved the ability of government responsiveness.Through the research of“swift response to public complaints”,it is found that the government respondent at the same time faced the bottom-up social pressure and top-down administrative pressure as well as the competitive pressure of the same level government,and three kinds of pressure boost each other to form a seamless“pressure cube”.In order to cope with the pressure,the respondent improve the organizational efficiency through the promotion of organizational tasks,organizational mobilization and organizational learning.Through the application of multiple pressures and the improvement of organizational effectiveness,the respondent become active actors with high response willingness and high response ability.The respondent change from the blocking point to the boosting point in the interaction between the government and the people,so as to improve the ability of government responsiveness.
作者
何成祥
孔繁斌
HE Cheng-xiang;KONG Fan-bin
出处
《北京社会科学》
CSSCI
北大核心
2022年第12期21-30,共10页
Social Sciences of Beijing
基金
国家社会科学基金重点项目(21AZD928)——建设职责明确、依法行政的政府治理体系研究。
关键词
“接诉即办”
政府回应
多重压力
组织效能
“swift response to public complaints”
government responsiveness
multiple pressures
organizational effectiveness
作者简介
何成祥(1991-),男,山东滕州人,南京大学政府管理学院博士研究生;孔繁斌(1965-),男,江苏南京人,南京大学政府管理学院院长,教授,博士研究生导师。
