摘要
【目的/意义】在建设"让人民满意的服务型政府"思想指引下,获取智慧群体对智慧政府信息协同满意度的感知范畴,以期为构建让人民满意的智慧政府信息协同网络结构提供决策支持。【方法/过程】首先,界定智慧群体的概念与析出满意度产生的生理机制;其次,采用深度访谈的方法,对符合标准的智慧个体围绕智慧政府信息协同满意度感知这一研究主题进行深度访谈,获取访谈数据;最后,采用扎根理论方法对访谈数据进行分析,析出智慧政府信息协同满意度感知范畴。【结果/结论】研究结果表明:智慧政府信息协同满意度感知范畴共包含信息协同需求端感知因子、信息协同供给端感知因子、信息协同服务载体感知因子、信息协同环境感知因子4个感知因子,其中信息协同需求端感知因子和信息协同供给端感知因子更易影响政府公务员群体对智慧政府信息协同满意度的感知。【创新/局限】本研究不足之处在于,由于篇幅有限,本文尚未实现基于智慧政府信息协同满意度感知的指引,对融合满意度感知的智慧政府信息协同网络结构模型的构建进行研究。
【Purpose/significance】Under the guidance of the thought of "service-oriented governments that satisfy the public", the paper could obtain the intelligent group’s perceptual categories of smart government information collaborative satisfaction level, so as to provide decision support for the construction of smart government information collaborative network structures that satisfy the public.【Method/process】Firstly, this paper defined the concept of intelligent group and analyzed the physiological mechanism which was produced by the satisfaction level;Secondly, the method of in-depth interview was conducted on the subject of smart government information collaborative satisfaction perception among the qualified intelligent individuals to obtain the interview data;Thirdly, the grounded theory was utilized to analyze the interview data and obtained the perceptual categories of smart government information collaborative satisfaction level.【Result/conclusion】The research results show that there are 4 perception factors in the perceptual categories of smart government information collaborative satisfaction level, including the perception factor of information collaborative demand-side, the perception factor of information collaborative supply-side, the perception factor of information collaborative service carriers and the perception factor of information collaborative environment, among the 4 perception factors, the perception factor of information collaborative demand-side and the perception factor of information collaborative supply-side have greater influences on the perception of smart government information collaborative satisfaction level for civil servants group.【Innovation/limitation】Due to limited space, this paper has not yet realized studying the construction of the smart government information collaborative network structure model with satisfaction perception, which is based on the guidance of the smart government information collaborative satisfaction perception, and it’s the deficiency of this study.
作者
马捷
胡漠
尹舒悦
郝志远
MA Jie;HU Mo;YIN Shu-yue;HAO Zhiyuan(School of Management,Jilin University,Changchun 130022,China;School of Journalism and Communication,Nanjing Normal University,Nanjing 210091,China;Information Resources Research Center,Jilin University,Changchun 130022,China;School of Mathematics and Statistics,Beijing Institute of Technology,Beijing 100081,China)
出处
《情报科学》
CSSCI
北大核心
2021年第7期116-123,152,共9页
Information Science
基金
国家社科基金重点项目“信息生态视角下智慧城市信息协同结构与模式研究”(17ATQ007)。
关键词
智慧政府
信息协同
群体智慧
满意度感知
感知范畴
smart government
information collaboration
collective intelligence
satisfaction perception
perceptual categories
作者简介
马捷(1973-),女,教授,主要从事信息协同与智慧服务研究;胡漠(1989-),女,满,博士研究生,主要从事信息生态理论与应用、政府信息资源管理、智慧服务研究,通讯作者:95953915@qq.com;尹舒悦(2000-),女,本科生;郝志远(1995-),男,博士研究生.
