摘要
党的十八届三中全会以来,随着"推进国家治理体系与治理能力现代化"的不断深化,我国地方政府在公共服务的供给上做了大量的改革创新尝试,特别是在运用大数据、人工智能技术来变革政府服务方式上面,突破了传统的"物理空间"的政府供给方式,在政府创新方面引起的社会反响尤为强烈。本文基于对深圳市福田区"互联网+政务服务"改革的深入调研,系统梳理和分析了福田区政务服务从建设初期信息化探索到如今"秒批、秒报"+"信用审批"改革四个阶段的创新实践,揭示其实践的理论基础、具体措施、改革亮点和现实意义等。通过总结经验,为其他地方政府全面推进"互联网+政务服务"提供借鉴和参考。
Since the Third Plenary Session of the 18 th CPC Central Committee,with the deepening of"promoting the modernization of national governance system and governance capacity",local governments in China have made a lot of attempts to reform and innovate in the supply of public services,especially in the use of big data and artificial intelligence technology to change the way of government services,breaking through the traditional"physical space"of government supply,which has caused particularly strong social repercussions in government innovation.Based on the in-depth research on the reform of"Internet+government service"in Futian District,Shenzhen,this paper systematically composes and analyzes the innovative practice of Futian District government service from the exploration of informationization at the early stage of construction to the present"second approval,second report"plus"credit approval"reform.It reveals the the theoretical basis,specific measures,reform highlights and practical significance of the practice.By summarizing the experience,we can provide reference and reference for other local governments to comprehensively promote"Internet+government services".
作者
刘民安
刘润泽
巩宜萱
Liu Min'an;Liu Runze;Gong Yixuan(Futian District Government Service Center,Shenzhen,518038,China;School of Management,Harbin Institute of Technology,Harbin,150001,China)
出处
《公共管理学报》
CSSCI
北大核心
2021年第2期13-22,165,共11页
Journal of Public Management
基金
国家社会科学基金重大项目(17ZDA030)
作者简介
刘民安(1966-),男,深圳市福田区政务服务中心主任,广州大学中国政务研究中心特聘研究员,研究方向:数字政府建设与政务服务改革、5G+AI+区块链在政务服务中的应用;通讯作者:巩宜萱(1995-),女,哈尔滨工业大学经济与管理学院博士研究生,研究方向:大数据与地方政府治理,E-mail:xx11_6@foxmail.com。
