摘要
目的应用“目标考核KPI业绩评价+360度绩效评价+事件评价”新模式,探索对医院业务科室主任进行科学有效的绩效考核方法。方法采用文献复习法、Delphi法对相关调查表的指标体系进行修订,于2018年开始采用问卷调查法、关键人物访谈法在样本单位教学医院开展调查,调查对象为业务科室主任,运用新模式对医院业务科室主任进行绩效考核。结果科室主任更加重视管理工作,积极推动科室在医疗质量、服务水平、科研教学等方面提升。医院整体管理更加精细化,管理运行机制更加完善,工作效率和服务质量显著提升。结论“目标考核KPI业绩评价+360度绩效评价+事件评价”的绩效考核新模式,能够对医院业务科室主任进行科学有效的考核,有助于推动医院学科建设及提升医院整体的精细化管理水平。
Objective To explore the rationality and efficiency of a novel model,which integrates target-based KPI performance assessment with 360-degree performance evaluation and event-based assessment,in assessing the performance of the directors of hospital business departments.Methods The index system of relevant forms was revised based on literature review and Delphi method.In 2018,a mixed-methods approach,incorporating both questionnaire-based surveys and key informant interviews,was employed to conduct a survey among the directors of business departments within the teaching hospitals of our institution.The performance of these directors was assessed utilizing the new model.Results The departmental director prioritized management tasks and proactively fostered enhancements in the departments’medical quality,service standards,scientific research,and educational endeavors.The comprehensive management of the hospital has evolved to a more sophisticated level and the management and operational mechanisms have been optimized,leading to a marked increase in work efficiency and a substantial improvement in service quality.Conclusion The novel performance appraisal framework,which integrates targeted KPI performance assessment,360-degree performance evaluation,and event-based evaluation,facilitates a scientific and efficacious assessment of the directors of the hospitals’business departments.This approach is instrumental in advancing the development of hospital disciplines and enhancing the overall precision of the hospitals’management practices.
作者
郭元
林秀贤
彭期期
陈学文
Guo Yuan;Lin Xiuxian;Peng Qiqi;Chen Xuewen(Personnel Section,The Third Affiliated Hospital of Guangzhou Medical University,Guangzhou 510150,Guangdong Province,China)
出处
《中国医疗管理科学》
2024年第6期93-98,共6页
Chinese Journal Of Medical Management Sciences
关键词
医院业务科室
科主任
绩效考核
Hospital business department
Department directors
Performance assessment
作者简介
通信作者:彭期期,Email:315321508@qq.com。
