摘要
当前,农村家庭医生签约服务存在连续性不足、供给效率不高等问题。提升家庭医生的非技术服务能力是促进农村签约服务发展的关键。作者借助情境主义理论,认为农村家庭医生的非技术服务能力可划分为服务移情、信息管理、关系管理、服务管理、外部联系等。由此,基于工作情境构建了农村家庭医生非技术服务能力框架,并进行了解析,为提升其非技术服务能力提供依据。
The current rural family doctor contracted services are plagued by such problems as discontinuity and inefficient supply,making the improvement of the family doctor′s non-technical service capabilities a key to promoting the development of rural family contract services.With the help of situationist theory,the authors classified the non-technical service capabilities of rural family doctors as service empathy,information management,relationship management,service management,and external contact.They on which built a framework of non-technical service capabilities of rural family doctors along with analysis,to empower their non-technical service capabilities.
作者
张磊
张研
高红霞
陈迎春
Zhang Lei;Zhang Yan;Gao Hongxia;Chen Yingchun(School of Medical and Health Management,Tongji Medical College,Huazhong University of Science and Technology,Rural Health Service Research Center,Key Research Base of Humanities and Social Sciences of Hubei Province,Wuhan 430030,China)
出处
《中华医院管理杂志》
CSCD
北大核心
2020年第7期565-569,共5页
Chinese Journal of Hospital Administration
基金
国家自然科学基金面上项目(71974046)
中央高校基本科研业务费专项资金资助项目(2018KFYYXJJ064)。
关键词
农村
家庭医生
签约服务
非技术服务能力
情境主义
Rural area
Family doctor
Family doctor contracted service
Non-technical competence
Situationalism
作者简介
通信作者:张研,Email:zhangyan1604@163.com。
