摘要
目的探索有效防范高风险诊疗措施患者医疗纠纷的方法。方法2007-07—2018-12,中南大学湘雅三医院对所有高风险诊疗措施患者进行特约视频谈话,记录患者基本情况、医疗措施等信息,充分落实医疗活动中的提醒告知义务,预防医疗纠纷的发生。结果2007-07—2018-12我院共开展高风险诊疗患者特约视频谈话10005例,其中仅14例(0.14%)发生医疗投诉。结论高风险诊疗患者特约视频谈话能有效减少医疗投诉,构建和谐医患关系,值得在临床推广。
Objective To explore effective methods to prevent medical disputes among patients with high-risk diagnosis and treatment.Methods From July,2007 to December,2018,special video talks were held with all high-risk diagnosis and treatment patients in the Third Xiangya Hospital of Central South University.Their basic information,medical measures and other comprehensive information were recorded,fully implemented the duty of reminding and informing in medical activities,and prevents the occurrence of medical disputes.Results From July,2007 to December,2018,our hospital conducted 10005 special talks on patients with high-risk diagnostic for therapeutic measures,of which only 14(0.14%)had medical complaints.Conclusion Special video talks with high-risk diagnostic for therapeutic patients can effectively reduce medical complaints and build a harmonious doctor-patient relationship,which is worthy of clinical promotion.
作者
严文广
潘祎颖
刘华庆
罗伟
廖湘祁
李鹏程
黄飞舟
YAN Wenguang;PAN Yiying;LIU Huaqing;LUO Wei;LIAO Xiangqi;LI Pengcheng;HUANG Feizhou(Third Xiangya Hospital,Central South University,Changsha 410013,China)
出处
《邵阳学院学报（自然科学版）》
2020年第2期106-109,共4页
Journal of Shaoyang University：Natural Science Edition
基金
湖南省卫生厅计划项目(B2014-038)。
关键词
医患沟通
高风险
视频谈话
医患纠纷
doctor-patient communication
high risk
video talk
doctor-patient disputes
作者简介
严文广,主治医师,博士研究生,主要从事临床康复、医院管理和医事法律的研究,E-mail:2402632247@qq.com;通信作者:黄飞舟,教授,博导,主要从事普通外科和医院管理的研究,E-mail:421302407@qq.com。
