期刊文献+

高校图书馆体验式服务模式的新突破 被引量:8

On the Breakthrough of University Library Experiential Service Mode
在线阅读 下载PDF
导出
摘要 文章以安徽师范大学图书馆为例,分析、归纳该馆在读者体验式服务方面取得的新突破,主要包括读者阅读体验、学科服务体验等,指出多元化、精品化、专业化、信息化、翻转化的体验式服务模式应成为图书馆探索实践的目标。 Through the analysis of“multi-dimensional cultural experience service of the reader as the core冶and“the deep-level experience of the librarian as a link",this paper takes the innovation of experiential service model of Anhui Normal University Library as an example and summarizes the new breakthroughs in the construction of“experiential service冶.The library provides the readers with the space and platform of the cultural experience to improve their interest,accomplishment and connotation.The goal of library exploration practice is the formation of diversification,quality,specialization,informatization,and turnover experiential service.
作者 王丽珍 WANG Li-zhen(Anhui Normal University,Wuhu 241002,China)
机构地区 安徽师范大学
出处 《大学图书情报学刊》 2018年第4期48-53,共6页 Journal of Academic Library and Information Science
基金 2016年高等学校省级质量工程教学研究重大项目(2016JYXM0428)
关键词 高校图书馆 体验式服务 用户体验 阅读体验 学科服务 university library experiential service user experience reading experience subject service
作者简介 王丽珍,女,馆员。
  • 相关文献

参考文献1

二级参考文献11

  • 1王世伟.体验图书馆刍议[J].新世纪图书馆,2006(5):14-16. 被引量:15
  • 2Peter C Verhoef, Katherine N Lemonb, A Parasuraman, etc.Customer experience creation: Determinants, dynamics and management strategies[J] . Journal of Retailing, 2009,85(1) : 31 - 41.
  • 3John W K Leung a, Kenneth K Kwong. A structured approach to describing service for creating a delightful experience[J]. Computers & Industrial Engineering, 2009(57) :563 - 570.
  • 4Murat Sensoy, F Canan Pembe, HandeZirtiloglu, ele. Experiencebased service provider selection in agent - mediated ecommerce [ J ] . Engineering Applications of Artificial Intelligence, 2007(20) : 325 - 335.
  • 5Menon, Kalyani, Laurette Dube. Ensuring greater satisfaction by engineering salesperson response to customer emotions [ J ] . Journal of Retailing, 2000,76(3) :285 - 307.
  • 6陈红勤.基于图书馆的知识社区的理论和实践研究[D].武汉:武汉大学,2009:70.
  • 7Services and resources for children an young adults in public Libraries [ EB/OL]. [2009 - 09 - 05]. http ://nces .ed.gov/ pubs95/95357. pdf.
  • 8University of Illinois at Urbana - Champaign Online Library Catalog[EB/OL]. [2009- 09- 05]. http://www.library.uiuc.edu/ catalog/.
  • 9[美]约瑟夫·派恩 詹姆斯·H·吉尔摩.体验经济[M].北京:机械工业出版社,2002.37-45.
  • 10朱洪军,徐玖平.服务环境对顾客体验影响的实证分析[J].现代管理科学,2008(5):47-48. 被引量:14

共引文献22

同被引文献69

二级引证文献38

相关作者

内容加载中请稍等...

相关机构

内容加载中请稍等...

相关主题

内容加载中请稍等...

浏览历史

内容加载中请稍等...
;
使用帮助 返回顶部