摘要
目的:通过探索建立"冬梅护理"品牌模式,提升护理人员的整体素质,提高患者对护理工作满意度。方法:从2004年起至今,通过4个阶段建立并完善"冬梅护理"品牌模式。结果:"冬梅护理"团队成员的整体素质普遍提升,患者、家属及社会对护理工作满意度均有提高。结论:"冬梅护理"品牌经8年来的实践与探索,达到了患者满意、群众满意、社会满意、政府满意的目标,为医院赢得了良好的声誉。
Objective： To promote the quality of nursing staff and the satisfaction rate of patients through the exploration and establishment of＂Dong Mei Nursing ＂ model. Methods： Since 2004, the model was established and improved through four stages. Results： There had significant improvement in the overall quality of nursing staff. The satisfaction rates of patients, general population, and the society were also increased. Conclusion： The ＂Dong Mei Nursing＂ brand model has been confirmed by patients and society, and obtained a perfect reputation in 8 years＇ exploration and practice.
出处
《中国护理管理》
CSCD
2013年第4期107-108,共2页
Chinese Nursing Management
关键词
“冬梅护理”
品牌模式
实践
探索
＂Dong Mei Nursing＂
brandmodel
practice
exploration
作者简介
苏冬梅，本科，主任护师，主任
通信作者：苏静，大专，主管护师，E-mail：ezsj336@163．com
