领导情绪智力对员工组织认同、组织公民行为影响的跨层分析被引量：34

The Impact of Emotional Intelligence and Organizational Identification on Organizational Citizenship Behavior:A Multilevel Analysis

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摘要本文探讨了领导感知自我情绪智力、员工感知领导情绪智力与员工组织公民行为之间的跨层关系。并且在不同层次上讨论了领导情绪智力对员工组织认同、组织公民行为的影响,同时分析了领导情绪智力对组织公民行为的影响机制。研究通过对九家制造业企业的70个团队的领导与员工的问卷调查发现,领导感知自我情绪智力跨层调节员工感知领导情绪智力与组织公民行为、组织认同之间的关系。且在单层模型与多层模型中,组织认同都是员工感知领导情绪智力与组织公民行为之间的完全中介变量。当员工感知领导情绪智力大到某一范围时,领导感知自我情绪智力正向调节员工感知领导情绪智力与组织公民行为之间的关系。而当员工感知领导情绪智力低于某一范围时,领导感知自我情绪智力反而负向调节这一关系。 The emotional intelligence has generated considerable interest over the last few years and has become a standard concept in general and applied psychology, as well as in applied business settings. It is defined as a set of abilities concerned with processing emotions and emotional information （Mayer ＆ SaloveY,1997; Salovey ＆ Mayer, 1990）. But recently, some researchers have doubted its predictive validity, especially in leadership research. Whether emotional intelligence is theoretically needed for leadership？ Past research has show that the emotional intelligence is positive related to task performance over and above both cognitive intelligence and personality traits. The goal of this study is to give more evidence regarding the links between leader emotional intelligence and follower outcomes such as organizational identification and organizational citizenship behavior.This article explores multilevel relationships between the Emotional Intelligence of Team Leader, and the Employees＇ organizational citizenship behavior. We also discuss conceptualizing leader Emotional inielligence with regard to context and multiple levels of analysis. And examine whether organizational identification mediates the link between the Emotional Intelligence of team leader and the organizational citizenship behavior. Result based on 70 work groups in a manufacturing firm indicates that Emotional Intelligence of team leader self-reported negative moderated the relationship between employee perceived emotional intelligence of team leader and subordinates＇ organizational citizenship behavior/organizational identification and the organizational identification is a completed mediator link between the emotional intelligence of team leader and the subordinates＇ organizational citizenship. Comparing contexts in which emotional intelligence of team leader is rare with those in which it is prevalent. We find that when the emotional intelligence of team leader self-reported is lower, the high perceived emotional intelligence of team leader yield greater significant increases in subordinates＇ organizational citizenship behavior/organizational identification, but when the perceived emotional intelligence of team leader is higher, the effect between perceived emotional intelligence of team leader and employees＇ organizational citizenship behavior/organizational identification will decrease.

作者唐春勇潘妍

机构地区西南交通大学经济管理学院

出处《南开管理评论》 CSSCI 北大核心 2010年第4期115-124,共10页 Nankai Business Review

基金教育部"长江学者和创新团队发展计划"项目(IRT0860)资助

关键词领导情绪智力领导感知自我情绪智力员工感知领导情绪智力组织认同组织公民行为 Emotional Intelligence Emotional Intelligence of Team Leader Self-reported Perceived Emotional Intelligence of Team Leader Organizational Identification Organizational Citizenship Behavior

分类号 C936 [经济管理—管理学]

作者简介唐春勇，西南交通大学经济管理学院教授、博士，研究方向为组织行为与人力资源；潘妍，西南交通大学经济管理学院硕士研究生。研究方向为组织行为与人力资源

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