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服务传递系统运行架构研究 被引量:1

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摘要 服务在传递过程中是企业战略的的表象体现,是在生产作业流程和服务资源状况的准确认知下提出一种的区别与竞争对手的服务概念和战略,服务传递系统采取何种运行架构直接关系到服务是否能有效的传递到服务的受体。高效的服务传递系统可以实现企业内外部资源的有效结合运作,也是企业实现其目标的有利保证。
作者 秦远建 王娟
机构地区 武汉理工大学
出处 《管理观察》 2008年第Z1期291-292,共2页 Management Observer
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