4Clark F Greer, Kurt D Moreland.United Airlines and American Airlines online crisis communication following the September 11 terrorist attacks [J].Public Relations Re-view, 2003, (29):427-441.
7Anthony Giddens, Runaway World: How Globalization is Reshaping our Lives New York Routledge ,2000, pp. 88 -89.
8Berrisford, S. ( 2005 )," How will you respond the information crisis", in strategic communtication, 10,1,26.
9Garnett, J. L. & Kouzmin, A. (2007) ," Communicating throughout Katrina: Competing and complementary conceptual lens on Crisis Communica- tion", in Public Administration Review, p. 67,171.
10Teun A. van Dijk, Discourse, power and access, In Carmen Rosa Caldas - Coulthard and Malcolm Coulthard ( Eds. ), Texts and Practices. Readings in Critical Discourse Analysis. London: Routledge, 1996, pp. 84 -104.
