5[5]J.C.Oliveira,X.Shen,N.D.Georganas,Collaborative Virtual Environment for Industrial Training and e-commerce,Proceedings of the Workshop on Application of Virtual Reality Technologies for Future Telecommunication Sys-tems,IEEE Globecom2000 Conference,Nov.-Dec.2000,San Francisco.
6[6]P.Desharnais,Agent Assisted Price Negotiation for Electronic Commerce,Master's Thesis,Computer Science Department Concordia University,April2000.
7[7]Wickert,A.,& Herschel,R.(2001).Knowledge-management issues for smaller businesses.Journal of Knowledge Management,5(4),329-337.
