摘要
目的:解决传统门诊服务中心的弊端,实现门诊患者通柜服务“一件事”改革。方法:利用单点登录、检索增强生成等技术,实施统一窗口设备、新建排队叫号系统、优化打印功能、优化毒麻卡管理、整合登录、开发智能助手等一系列数字化、智能化实践举措。结果:打通了各业务系统之间壁垒,实现了门诊患者通柜服务“一件事”,提高了服务效率及患者满意度。结论:一系列数字化、智能化实践举措对实现门诊患者通柜服务“一件事”起到了至关重要的作用,值得推广。
Objective To solve the drawbacks of traditional outpatient service centers and achieve a reform of outpatient cabinet services"one-stop".Methods Using technologies such as Single Sign On and Retrieval-Augmented Generation,a series of information technology practices were carried out,including unified devices,new queuing and calling systems,optimized printing functions,optimized narcotic drugs card management,integrated login,and development of intelligent assistants.Results The barriers between various business systems have been broken down,and outpatient cabinet services"one-stop"have been achieved,improving service efficiency and patient satisfaction.Conclusion The series of information technology practice measures have played a crucial role in achieving outpatient cabinet services"one-stop"and are worth promoting.
作者
任海艳
王力华
周家成
李俊伟
吕晗
张光亮
牛宇翔
郭欣
REN Haiyan;WANG Lihua;ZHOU Jiacheng;LI Junwei;LYU Han;ZHANG Guangliang;NIU Yuxiang;GUO Xin(Information Center,Beijing Friendship Hospital Capital Medical University,Beijing 100050,China;Medical Digital Intelligence Innovation Center,Beijing Friendship Hospital Capital Medical University,Beijing 100050,China;Outpatient Department,Beijing Friendship Hospital Capital Medical University,Beijing 100050,China)
出处
《中国数字医学》
2025年第9期6-11,共6页
China Digital Medicine
关键词
通柜服务
单点登录
检索增强生成
门诊服务
One-counter service
Single sign on
Retrieval-Augmented Generation
Outpatient service
作者简介
通信作者:王力华,Email:wlh1195@163.com。
