摘要
门诊“一站式”服务中心立足患者需求,利用信息化技术整合医院诊疗资源,借助流程再造合理规划诊疗项目和顺序,是进一步改善门诊医疗服务质量和提升门诊患者就医体验的关键。通过对我国公立医院“一站式”服务中心运营情况分析,总结医疗机构“一站式”服务中心的建设进程,分析我国公立医院门诊“一站式”服务中心的建设难点。最后,从组织架构、人员配备、职能内涵、运行机制、运营模式和场地要求等维度阐述我国公立医院门诊“一站式”服务中心的建设内容和运营模式,为行业内医疗机构建设和优化门诊“一站式”服务中心提供参考。
Based on the needs of patients,the "one-stop" service center is established.It uses information technology to integrate hospital diagnosis and treatment resources,and uses process reengineering to rationally plan diagnosis and treatment items and sequences.Its operation is the key to further improving the quality of outpatient medical services and enhancing the experience of outpatients.By summarizing the operation of the "one-stop" service center in China's public hospitals,the construction process of the "one-stop" service center and the difficulties in which are obtained.Finally,from the aspects of organizational structure,staffing,functional connotation,operating mechanism,operation mode and site requirements,the construction content and operation mode of the "one-stop" service center of public hospitals in China are expounded.This work provides reference for the construction and optimization of outpatient services for medical institutions in "One-stop" service center.
作者
何超
丁世会
郑胜林
王飞
吴皓
陈淘
HE Chao;DING Shihui;ZHENG Shenglin;WANG Fei;WU Hao;CHEN Tao(Department of Data Analysis,Chongqing Weihan Technology Co.,Ltd.,Chongqing 400060,China;Department of Operations Development,Sichuan Provincial Maternity and Child Health Care Hospital,Chengdu Sichuan 610045,China;School of Economics and Business Administration,Chongqing University,Chongqing 400044,China)
出处
《中国卫生标准管理》
2024年第4期93-96,共4页
China Health Standard Management
关键词
公立医院
门诊
一站式
医疗服务
医院运营管理
综合管理平台
public hospitals
clinic
one-stop
medical services
hospital operation management
integrated management platform
作者简介
通信作者:丁世会。
