摘要
人工智能的发展为解决人口老龄化的现实问题提供了新的技术与方法,但人工智能技术在养老服务中的广泛应用引发了诸多责任伦理问题,亟须从理论与实践层面加以探讨和解决。采用扎根理论,运用Nvivo14分析软件对国内外人工智能养老服务伦理风险相关文献及80份新闻资料进行质性分析发现:人工智能养老服务伦理风险主要样态包括人机交互冲突、孝养道德受损、管理运营缺失、产品设计缺陷等。其中,人机交互关系冲突源于产品设计的伦理缺陷,设计不符合老年人使用习惯的智能设备,由此导致老年人在使用过程中产生困惑和挫败感。人机交互冲突的存在会导致老年人被机器冷漠对待,进而使老年人对家庭传统养老观念产生信任危机并导致孝养道德受损。此外,在产品的管理和运营过程中,由于缺乏有效的监督和规范,亦可能加剧产品设计和人机交互中的伦理问题。为有效化解人工智能养老服务伦理风险,需以责任伦理理论为引导,完善产品伦理缺陷、加强伦理规制、重构孝养伦理、构建多元主体责任治理体系以提升老年人养老满意度和幸福感,由此推动养老服务智能化与伦理化的协同发展。
The development of artificial intelligence(AI)has provided new technologies and methods for solving the problems of population aging,but the wide application of AI technology in elderly care services has raised several ethical issues of responsibility,which urgently need to be explored and solved at the theoretical and practical levels.This paper adopts the method of grounded theory and uses Nvivo14 software to qualitatively analyze studies related to the ethical risks of AI elderly care services and 80 press materials in China and abroad,and finds that the main patterns of ethical risks of AI elderly care services include human-computer interaction conflicts,damage to human ethics,management and operation deficiencies,and defects in product design.The conflict of human-computer interaction originates from the ethical defects of product design.The design of smart devices that do not meet the use habits of the elderly will lead to confusion and frustration for the elderly in the process of using them.The existence of human-computer interaction conflicts leads the elderly to be treated indifferently by the machine,which affects the elderly’s crisis of confidence in the family’s traditional concept of elderly care and leads to damage to human ethics.Additionally,the lack of effective supervision and standardization of product design can exacerbate ethical problems in product design and human-machine interaction.To effectively resolve the ethical risks of AI elderly care services,it is necessary to take the theory of responsibility ethics as a guide,improve the ethical defects of products,strengthen ethical regulation,reconstruct filial piety ethics,and construct a multi-agent responsibility governance system to enhance the elderly’s elderly care satisfaction and well-being,thus promoting the synergistic development of intelligent and ethically-grounded elderly services.
作者
寸洪斌
杨增威
邓瑜君
CUN Hongbin;YANG Zengwei;DENG Yujun(School of Government,Yunnan University)
出处
《河海大学学报(哲学社会科学版)》
北大核心
2025年第3期100-108,共9页
Journal of Hohai University:Philosophy and Social Sciences
关键词
责任伦理
人工智能
养老服务
伦理风险
扎根理论
质性研究
responsibility ethics
AI
elderly care services
ethical risk
grounded theory
qualitative research
作者简介
寸洪斌(1974-),女,副教授,博士,主要从事社会保障研究。E-mail:cunhongbin@126.com。
