摘要
目的探讨运用精益管理在提升病理科运营质效中的效果。方法对病理科进行资源合理配置、流程改善、绩效考核方案优化,并以信息化建设助力运营质效改革。结果病理报告限时完成率大幅度提升,患者和临床医生对病理科满意度明显提高,差异有统计学意义(P<0.05)。结论精益管理实现了病理标本全流程闭环管理,提升了病理科运营质效,提高了服务质量和服务内涵。
Objective:To explore the effect of the lean management in improving the operation quality and efficiency of the department of pathology.Method:Resources in the department were rationally allocated,processes improved,performance appraisal plans optimized.And the informatization technology construction was used to assist in operational quality and efficiency reform.Result:The completion rate of pathology report within the time limit was significantly increased,and the satisfaction of patients and clinicians with pathology department was significantly increased,with statistical significance(P<0.05).Conclusion:The lean management realizes the closed-loop management of the whole process of pathological specimen,improves the operation quality and efficiency of the pathology department,and also improves the service quality and service connotation.
作者
管晓明
汪晶晶
GUAN Xiaoming;WANG Jing-jing(The Affiliated Huaian No.1 People’s Hospital of Nanjing Medical University,Huai’an,Jiangsu 223300,China)
出处
《现代医院管理》
2024年第4期53-56,共4页
Modern Hospital Management
基金
江苏省医院协会医院管理创新专项研究课题(JSYGY-3-2021-PJ102)。
关键词
病理科
精益管理
病理闭环管理系统
运营质效
department of pathology
lean management
the closed-loop management system of pathology
operational quality and efficiency
作者简介
通信作者:汪晶晶(1987-),女,主管护师,本科,研究方向:医院运营管理。
