摘要
目的提高医院磁共振检查运行效率,解决磁共振检查患者堆积问题,以确保医院整体运行通畅。方法基于精益管理理念,提出并实践“识别-分析-解决”(IAS)精益工具整合应用方案。结果方案实施后,院内磁共振平均检查周期缩短了55.02%,患者检查当日平均等待时间减少了10.28%,每台MRI设备日均检查量增加了4.34%,患者等待满意率提升了9.87个百分点。结论IAS精益工具整合应用方案提高了医院磁共振检查运行效率,是提高医疗质量、安全与效率的有力质量管理工具。
Objective To improve the operation efficiency of Magnetic Resonance Imaging(MRI)examination in hospital,solve the problem of backlog of patients in MRI examination,and ensure the smooth operation of the hospital as a whole.Methods Based on the concept of lean management,an integrated application scheme of"Identification-Analysis-Solution"(IAS)was proposed and put into practice.Results Through the implementation of the scheme,the average examination cycle of MRI in hospital patients was shortened by 55.02%,the average waiting time of patients on the day of inspection was reduced by 10.28%,and the average number of examinations per MRI device was increased by 4.34%.The patient waiting satisfaction rate increased by 9.87 percentage points.Conclusion The IAS lean tool integrated application scheme can improve the operation efficiency of hospital MRI examination,and is a powerful tool to improve medical quality,safety and efficiency.
作者
黄小维
刘平
柏杨
陈锦
HUANG Xiaowei;LIU Ping;BAI Yang(The Second Affiliated Hospital of Army Military Medical University,Chongqing,400037,China)
出处
《中国卫生质量管理》
2024年第1期65-69,74,共6页
Chinese Health Quality Management
基金
陆军军医大学第二附属医院精益质量改进项目(编号:XQLSS-022-2020-01)。
关键词
精益管理
精益工具
磁共振检查
运行效率
患者满意度
Lean Management
Lean Tools
Magnetic Resonance Examination
Operation Efficiency
Patient Satisfaction
作者简介
通信作者:刘平,陆军军医大学第二附属医院放射科护士长、副主任护师,E-mail:1158985266@qq.com;通信作者:陈锦,陆军军医大学第二附属医院临床医学研究中心主任护师,E-mail:2816316260@qq.com。
