摘要
针对传统电力营销服务工作评价方法存在残差较大的问题,本文提出基于层次-熵灰色模糊的电力营销服务工作评价方法。从电力营销服务工作业绩、管理2个方面筛选出6项指标,建立评价指标体系,利用层次分析法对评价指标赋权,应用熵灰色模糊理论对服务工作综合评价。实验证明,本文方法的评价残差在0.1以内。
In response to the problem of large residuals in traditional methods for evaluating power marketing services,this paper proposes an evaluation method for power marketing services based on hierarchical entropy grey fuzzy.Six indicators were selected from the performance and management aspects of power marketing services,and an evaluation index system was established.The analytic hierarchy process was used to weight the evaluation indicators,and the entropy grey fuzzy theory was applied to comprehensively evaluate service work.Experimental results have shown that the evaluation residual of this method is within 0.1.
作者
张纷纷
ZHANG Fenfen(Songjiang Power Supply Company,State Grid Shanghai Electric Power Company,Shanghai 201699,China)
出处
《自动化应用》
2023年第24期241-243,共3页
Automation Application
关键词
层次-熵灰色模糊
电力营销
供电质量
hierarchical entropy grey fuzzy
power marketing
power supply quality
作者简介
张纷纷,女,1996年生,助理工程师,研究方向为电力营销营业。
