摘要
以平衡记分卡为理论基础,围绕"财务""客户(患者)""内部流程"和"学习与成长"4个维度收集指标条目,构建指标体系理论框架。通过问卷调查和两轮专家咨询构建了一套包含19个一级指标、121个二级指标的三级公立医院绩效考核指标体系。第一轮专家咨询的积极系数为1. 000,权威程度为0. 8594;第二轮专家咨询的积极系数为0. 875,权威程度为0. 8631;协调系数为0. 175,P <0. 01。该指标体系构建方法合理科学、专家权威程度高,可以为客观公正评价公立医院的运行绩效提供依据。
It collects index item and constructs index system theorerical framework based on theorerical basis of balanced scorecard,and four dimensionalities of finance,client( patient),internal process,learning and growth. Through questionnaire survey and two-wheeled expert consultation,it builds a set of performance evaluation index system which include 19 first calss indicators and 121 second calss indicators for tertiary public hospitals. The positive coefficient of the first round expert consultation is 1. 000,the authority coefficient is 0. 8594. The positive coefficient of the second round expert consultation is 0. 875,the authority coefficient is 0. 8631,and cooperation index is 0. 175,p < 0. 01.The construction method is reasonable and scientific,and with high authority coefficient. It can provide the basis for Objectively and fairly evaluate the opratinal performamce of tertiary public hospitals.
作者
范阳东
张青
欧阳明
朱艳玲
周心舒
谢丹萍
张苏
包品红
FAN Yang-dong;ZHANG Qing;OU Yang-ming;ZHU Yan-ling;ZHOU Xin-shu;XIE Dan-ping;ZHANG Su;BAO Pin-hong(Health Management School of Guangzhou Medical University,Guangzhou Guangdong 511436,China;The First People s Hospital of Guangzhou,Guangzhou Guangdong 510180,China;The Third Affliated Hospital of SunYat-Sen University,Guangzhou Guangdong 510630,China)
出处
《卫生软科学》
2020年第2期30-35,共6页
Soft Science of Health
基金
国家社科基金重大项目:预防为主的大健康格局与健康中国建设研究(17ZDA080)
广州市医药卫生科技项目重大项目:基于PDCA建立广州市公立医院运营管理与绩效评价体系的研究(20161A031001)
广州市科技计划项目:广州市住院医师规范化培训制度运行现状的实证研究(201806030013)
广东省医学科研基金指令性课题项目:广东省住院医师规范化培训运行现状研究(C2018034)
关键词
平衡记分卡
三级公立医院
绩效考核
指标体系
balanced scorecard
tertiary public hospital
performanceassessment
index system
作者简介
范阳东(1976-),男,湖南浏阳人,博士,教授,主要从事卫生经济方面的研究。通讯作者:包品红(1964-),女,广东广州人,本科,主任技师,主要从事医院管理方面的研究。
