摘要
目的:探讨大型儿童医院门诊护理细节管理对医患关系的影响。方法本研究采用自制调查问卷对625例患儿或家属进行无记名调查。调查问卷主要涉及护理人员、患儿家属及医院三个方面,共11个问题。结果患者认同门诊护理细节影响医患关系排名前六的分别是护理人员的服务态度恶劣(97%)、基础护理技术操作技巧不熟练(94.9%)、缺乏沟通技巧(91.5%)、专业素养不高(81.9%)、缺乏人文关怀(75%)、心理素质较差(60%),患儿家属对相关儿科医学知识和法律知识了解不够,医院门诊部的就医环境较差等也是影响医患关系因素。结论加强门诊护理细节管理可以提高患儿家属满意度,改善医患关系,减少医疗纠纷的发生。
Objective Investigate the ef ect of a large children's hospital outpatient care and management of the doctor-patient relationship details.Methods This study used self-made questionnaire on 625 cases of children or their families were anonymous survey.The questionnaire mainly related to nurses,family members and hospital three children,a total of 11 questions.Results Patient identity details of outpatient care af ect patient relationship before six were ranked poor at itude of nurses(97%),basic nursing skil s unskil ed technical operations(94.9%),lack of communication skil s(91.5%),professionalism is not high(81.9%),lack of humane care(75%),poor mental quality(60%),Families of children with pediatric medical knowledge of the relevant legal knowledge and understanding is not enough,hospital outpatient department of the hospital environment factors such as poor doctor-patient relationship is af ected.Conclusion Strengthen management can improve patient care details of the families of children with satisfaction,Improve the doctor-patient relationship,Reduce the occur ence of medical disputes.
作者
李淑萍
LI Shu-ping(Children's Hospital of Jiangxi Province,Nanchang 330006,Jiangxi,China)
关键词
护理细节管理
医患关系
儿童医院
Care management details
Doctor-patient relationship
Children's Hospital
