摘要
数字化时代政府政务服务智慧化是推进国家治理体系和治理能力现代化的有效手段,如何提高政务服务智慧化水平也成为政府部门和学者们共同关注的热点。本文利用TOE框架对我国31个省级案例进行定性比较分析,探讨技术、组织、环境因素对政务服务智慧化水平的影响和提升路径。研究发现:单一条件并不构成政务服务高智慧化水平的必要条件;技术、组织和环境因素“多重并发”,形成影响地方政府政务服务高智慧化水平的多样化组态;具体可以划分为4种类型:技术驱动型、环境驱动型、组织-环境型和技术-环境型。该研究的结论有助于深化对我国地方政府智慧服务能力背后多重因素间复杂互动本质的理性认识,并为推动政府政务智慧化转型提供有益的实践启示。
In the digital era,the smartization of government service is an effective means to advance the modernization of the national governance system and governance capabilities.How to improve the level of smart service has become a hot topic of concern for government departments and scholars.This paper uses the TOE(Technology-Organization-Environment)framework to conduct a qualitative comparative analysis of 31 provincial cases in China,exploring the impact of technological,organizational,and environmental factors on the level of smart government services and the pathways for improvement.The study finds that:a single condition does not constitute a necessary condition for a high level of smart service;technological,organizational,and environmental factors“co-occur”to form a variety of configurations that affect the local governments'capabilities in providing smart services;specifically,four types can be identified:Technology-Driven,Environment-Driven,Organization-Environment,and Technology-Environment.The conclusions of this study help to deepen the rational understanding of the complex interactions behind the capabilities of local governments in China to provide smart services,and provide beneficial practical insights for promoting the transformation of government affairs towards smartization.
出处
《数字治理评论》
2024年第1期125-145,203-204,共23页
Digital Governance Review
基金
中国矿业大学研究生创新计划项目(2023WLKXJ126)
中央高校基本科研业务费专项资金(2023XSCX032)
江苏省研究生科研与实践创新计划(KYCX23_2621)
关键词
地方政府
政务服务智慧化
组态分析
数字政府
Provincial Government
Smart Government
Configurational Analysis
Digital Government
作者简介
丁萌潇,中国矿业大学公共管理学院博士研究生,研究方向为数字政府、智慧社区治理、公共服务动机等。
