The rapid development of industry application products has greatly influenced society. It has become essential for some telecommunication companies to focus on customer satisfaction with industrial products used by th...The rapid development of industry application products has greatly influenced society. It has become essential for some telecommunication companies to focus on customer satisfaction with industrial products used by the government and enterprise customers. Following the review of a previous study of customer satisfaction and with the help of experiential level theory,this article attempts to establish a Satisfaction Factors Model for researching customer satisfaction with industry applications. We chose a product named "Mobile Monitor" and investigated the emotional satisfaction of 127 users and company leaders from different walks of life,and showed that 7 of the product's features affected the customers' overall emotional satisfaction. Lastly,this paper points out management implications of this application based on quantitative results. It presents a preliminary exploration program for customer satisfaction research in this specific field. The empirical research on a specific product based on experimental level theory may serve as a reference for other companies that desire to carry out similar surveys in future.展开更多
With the increasing of users and the demands which are transforming from the monotonous traditional service to network service,Multiple space environment web applications including browser-client,rich-client and mobil...With the increasing of users and the demands which are transforming from the monotonous traditional service to network service,Multiple space environment web applications including browser-client,rich-client and mobile-client applications have been developed by SEPC(Space Environment Prediction Center,NSSC,CAS)during the past few years.The architecture of Operational Space Environment Technology System(OSETS) that these applications rely on is described and the description of structural optimization of the architecture is provided.To demonstrate the evolution of the OSETS,three web application examples for e SpaceWx,Space Weather Situation Awareness Picture(SWSAP),Plug-and-Play SWx Analysis and Plotting Program(PPSWAP) are presented.展开更多
Location-aware applications have been used widely with the assistance of the latest positioning features in Smart Phone such as GPS,AGPS,etc.However,all the existing applications gather users' geographical data an...Location-aware applications have been used widely with the assistance of the latest positioning features in Smart Phone such as GPS,AGPS,etc.However,all the existing applications gather users' geographical data and transfer them into the pertinent information to give meaning and value.For this kind of solutions,the user's privacy and security issues might be raised because the geographical location has to be exposed to the service provider.A novel and practical solution is proposed in this article to provide the relative location of two mobile users based on their WiFi scanned results without any additional sensors.There is no privacy concern in this solution because end users will not collect and send any sensitive information to the server.This solution adopts a Client/Server(C/S) architecture,where the mobile user as a client reports the ambient WiFi APs and the server calculates the distances based on the WiFi AP's topological relationships.A series of technologies are explored to improve the accuracy of the estimated distance and the corresponding algorithms are proposed.We also prove the feasibility with the prototype of "Circle Your Friends" System(CYFS) on Android phone which lets the mobile user know the distance between him and his social network friends.展开更多
基金supported by the Research on Group Customers Satisfaction of Hubei Telecom
文摘The rapid development of industry application products has greatly influenced society. It has become essential for some telecommunication companies to focus on customer satisfaction with industrial products used by the government and enterprise customers. Following the review of a previous study of customer satisfaction and with the help of experiential level theory,this article attempts to establish a Satisfaction Factors Model for researching customer satisfaction with industry applications. We chose a product named "Mobile Monitor" and investigated the emotional satisfaction of 127 users and company leaders from different walks of life,and showed that 7 of the product's features affected the customers' overall emotional satisfaction. Lastly,this paper points out management implications of this application based on quantitative results. It presents a preliminary exploration program for customer satisfaction research in this specific field. The empirical research on a specific product based on experimental level theory may serve as a reference for other companies that desire to carry out similar surveys in future.
文摘With the increasing of users and the demands which are transforming from the monotonous traditional service to network service,Multiple space environment web applications including browser-client,rich-client and mobile-client applications have been developed by SEPC(Space Environment Prediction Center,NSSC,CAS)during the past few years.The architecture of Operational Space Environment Technology System(OSETS) that these applications rely on is described and the description of structural optimization of the architecture is provided.To demonstrate the evolution of the OSETS,three web application examples for e SpaceWx,Space Weather Situation Awareness Picture(SWSAP),Plug-and-Play SWx Analysis and Plotting Program(PPSWAP) are presented.
基金supported by HONG KONG RGC and HONG KONG PolyU under the Grant G-U752/PolyU5103/09Ethe National Natural Science Foundation of Chinaunder Grant No.61003040,No.61202354
文摘Location-aware applications have been used widely with the assistance of the latest positioning features in Smart Phone such as GPS,AGPS,etc.However,all the existing applications gather users' geographical data and transfer them into the pertinent information to give meaning and value.For this kind of solutions,the user's privacy and security issues might be raised because the geographical location has to be exposed to the service provider.A novel and practical solution is proposed in this article to provide the relative location of two mobile users based on their WiFi scanned results without any additional sensors.There is no privacy concern in this solution because end users will not collect and send any sensitive information to the server.This solution adopts a Client/Server(C/S) architecture,where the mobile user as a client reports the ambient WiFi APs and the server calculates the distances based on the WiFi AP's topological relationships.A series of technologies are explored to improve the accuracy of the estimated distance and the corresponding algorithms are proposed.We also prove the feasibility with the prototype of "Circle Your Friends" System(CYFS) on Android phone which lets the mobile user know the distance between him and his social network friends.
