摘要
航空地服人员的工作满意度对于提升其工作效率至关重要。针对当前航空地服人员短缺与满意度被忽视的问题,本文建立考虑地服人员满意度的混合技能派工优化多目标混合整数规划模型,在保障任务完成率的基础上,提出考虑工时均衡、舒适用餐时间和双机作业次数等因素的多维满意度指标体系,并采用求解器Gurobi 12.0进行精确求解。通过对厦门高崎国际机场典型工作日数据的实例验证,结果表明,与现有排班方式相比,本文方法显著提升了地服人员的工作体验;在公平性方面,人均工时的偏差由68.5 min减少至27.4 min,降幅达到60%;在舒适用餐时间方面,舒适用餐时间占比从71.2%提升至98.5%;在双机作业次数方面,通过优化双机协同作业机制,平均每百个稽核任务所需地服人员人次从87人次增加至97人次,有效缓解了地服人员工作压力。本文方法可有效缓解运营效率与员工满意度之间的矛盾,为航空地服人员管理提供兼顾稽核任务完成率与人力资源可持续性的决策框架。
The job satisfaction of airport ground staff is crucial for enhancing work efficiency.To addressing the issues of ground staff shortages and overlooked satisfaction,this paper proposes a multi-objective mixed integer programming model for mixedskilled task assignment incorporating ground staff satisfaction.While ensuring task completion rates,this study establishes a multidimensional satisfaction index system that considers factors such as workload balance,adequate meal breaks,and frequency of simultaneous multi-aircraft operations.A multi-objective mixed-integer programming model is developed and solved using the solver Gurobi 12.0.Through case studies using typical data from Xiamen Gaoqi International Airport on peak workdays,the results show that compared to existing scheduling methods,the proposed approach significantly improves the work experience of ground staff.In terms of fairness,the deviation in average work hours per person is reduced from 68.5 minutes to 27.4 minutes,a 60%reduction.For comfortable meal times,the proportion of comfortable meal time increases from 71.2%to 98.5%.Through the optimization of the dual aircraft coordination mechanism,the average number of ground staff required per 100 audit tasks increased from 87 to 97,effectively easing the work pressure of ground staff.The proposed method can effectively alleviate the contradiction between operational efficiency and employee satisfaction,providing a decision framework for airline ground staff management considering both the completion rate of audit tasks and the sustainability of human resources.
作者
曾培彬
巫威眺
柯炜鹏
王发
ZENG Peibin;WUWeitiao;KEWeipeng;WANG Fa(Technical Support Department,Shantou Air Traffic Management Station,Jieyang 522061,Guangdong,China;School of Civil Engineering and Transportation,South China University of Technology,Guangzhou 510641,China;Yingyun Technology(Guangzhou)CO,Guangzhou 510000,China)
出处
《交通运输系统工程与信息》
北大核心
2025年第5期312-319,364,共9页
Journal of Transportation Systems Engineering and Information Technology
基金
国家自然科学基金(52272310)
广东省基础与应用基础研究基金(2025B1515020056)。
关键词
航空运输
多维满意度
字典序优化
混合技能派工
地服人员调度
air transportation
multidimensional satisfaction
dictionary order optimization
mixed-skilled task assignment
ground staff scheduling
作者简介
曾培彬(1988-),男,广东潮州人,高级工程师;通信作者:巫威眺,ctwtwu@scut.edu.cn。
