摘要
信息化、数字化是近年来企业实现管理创新和业务创新的重要手段,中国铁路在客票管理与服务领域实现了一系列的数字化技术创新。提出中国铁路客票系统的架构设计方案,创新客票数字化管理模型和流程,构建新型的售票组织策略,建立电子客票数据模型和全行程服务模型,形成了面向旅客出行全过程的智能化服务平台与技术。展望中国铁路客票管理与服务技术发展的方向和趋势,以期为我国铁路客运发展从数字化走向智能化提供指引。
Informatization and digitalization have been key means for enterprises to achieve management and business innovation in recent years.In the field of ticket management and service,China’s railway sector has implemented a series of digital technology innovations,proposed an architecture design scheme for China Railway Passenger Ticketing System,innovated digital management models and processes for passenger tickets,developed new ticketing organization strategies,established electronic ticket data models and whole-journey service models,and created an intelligent service platform and technology for the whole process of passenger travel.Looking ahead to the direction and trend in the management and service technology development of China Railway Passenger Ticketing System,it aims to provide guidance for the transition of China’s railway passenger transport from digitalization to intelligence.
作者
单杏花
汪健雄
李士达
卫铮铮
王元媛
SHAN Xinghua;WANG Jianxiong;LI Shida;WEI Zhengzheng;WANG Yuanyuan(Institute of Computing Technology,China Academy of Railway Sciences Corporation Limited,Beijing 100081,China)
出处
《铁路技术创新》
2025年第3期50-59,共10页
Railway Technical Innovation
基金
中国国家铁路集团有限公司科技研究开发计划项目(P2024S002)。
关键词
客票系统
12306网
数字化
智能化
售票组织策略
ticketing system
12306 website
digitalization
intelligence
ticketing organization strategy
作者简介
第一作者:单杏花(1974-),女,研究员,博士。E-mail:13911874989@139.com。
