摘要
本文探讨了人工智能(Artificial Intelligence,AI)与电信营业厅管理系统的集成,重点研究了人工智能的实际应用,包括用于客户支持的聊天机器人、个性化推荐、预测性维护、网络优化算法、数据分析洞察和自动化决策支持。此外,本文还分析了数据隐私问题、人工智能算法偏见、集成问题等挑战。通过利用人工智能,电信公司可以增强客户服务、优化网络性能,并改进运营中的决策流程。
This paper discusses the integration of artificial intelligence(AI)and the management system of the telecom business hall,focuses on the practical applications of artificial intelligence,including chatbots for customer support,personalized recommendations,predictive maintenance,network optimization algorithms,data analysis insights,and automated decision support.In addition,the paper also analyzes challenges such as data privacy issues,AI algorithm bias and integration issues.By leveraging AI,telecom companies can enhance customer service,optimize network performance,and improve decision-making processes in operations.
作者
王茜
WANG Qian(Zhongtong Service Network Yingying Technology Co.,Ltd.,Nanjing Jiangsu 210000,China)
出处
《信息与电脑》
2024年第12期172-174,共3页
Information & Computer
关键词
人工智能
电信营业厅
管理系统
artificial intelligence
telecommunication business hall
management system
作者简介
王茜,女,本科,助理工程师。研究方向:电子信息工程。
