摘要
青岛大学附属医院以入院过程关键节点为线索,立足患者需求,自主研发患者服务平台,构建智慧化入院服务场景,延伸院前入院准备服务,拓展患者入院办理模式,真正为患者解决住院的衣食住行问题。全流程一站式智慧化入院服务场景的构建与应用,为优化和拓展入院服务流程、提升患者就医体验、提高医院管理效率提供了借鉴。
Based on the key nodes in the admission process,based on the needs of patients,the patient service platform is independently developed to build intelligent admission service scenarios,extend pre-hospital admission preparation services,expand patient admission management mode,and truly solve the problems of food,clothing,housing and transportation for patients in hospital.The construction and application of the full-process one-stop intelligent admission service scenario provides a reference for optimising and expanding the admission service process,enhancing the patient experience and improving the efficiency of hospital management.
作者
朱永洁
辛海燕
陈军伟
李江峰
宋秀红
冷敏
单信芝
Zhu Yongjie;Xin Haiyan;Chen Junwei;Shan Xinzhi(The Affiliated Hospital of Qingdao University,Qingdao,Shandong,266003,China;不详)
出处
《中国医院管理》
北大核心
2024年第5期10-13,30,共5页
Chinese Hospital Management
基金
2022年中央财政支持公立医院改革与高质量发展示范项目
山东省人文社会科学课题(2022-ZXJK-17)
2023年山东省医务系统职工科技创新计划项目。
关键词
入院服务
场景
患者需求
admission service
scenario
patient needs
作者简介
通信作者:单信芝,E-mail:sxzdragon@qdu.edu.cn。
