摘要
为提高能源公司客户服务管理的交互性,开展GIS技术在能源公司客户服务管理系统中的应用研究,文章通过能源公司客户服务管理系统总体功能包设计,明确系统的基本功能,对基于GIS的基础地理功能模块和能源公司客户基础信息管理模块进行了详细的设计说明。实验结果表明,新的管理系统在对客户服务管理时具备更高的交互率,具有良好的交互性。
In order to improve the interactivity of customer service management of energy companies,the application of GIS technology in the customer service management system of energy companies was studied.Through the design of the overall function package of the energy company’s customer service management system,the basic functions of the system are clarified.The basic geographic function module based on GIS and the basic customer information management module of energy company are designed in detail.The experimental results show that the new management system has a higher interaction rate in customer service management,and the system has good interactivity.
作者
祁建人
李树明
黄浩安
Qi Jianren;Li Shuming;Huang Hao’an(Zhuhai Hengqin Energy Development Co.,Ltd.,Zhuhai 529000,China)
出处
《无线互联科技》
2024年第4期99-101,共3页
Wireless Internet Technology
关键词
GIS技术
管理系统
服务
客户
能源
GIS technology
management system
services
customers
energy
作者简介
祁建人(1990-),男,本科,研究方向:暖通及水处理,客户关系管理。
