摘要
对提升服务品质的轨道交通优化措施进行了详细分析,阐述了提升服务品质对于满足乘客需求和促进城市交通可持续发展的重要性。在提升轨道交通服务品质方面,通过对服务品质理论、设计理念、设施改进、技术创新、服务流程优化以及客户服务的综合探讨,提出了以乘客为中心的服务理念、现代科技的广泛应用和高效的应急响应机制,对于提升轨道交通服务品质至关重要。
This paper analyzes the optimization measures of rail transit to improve service quality in detail,and expounds the importance of improving service quality to meet the needs of passengers and promote the sustainable development of utban transportation.In the aspects of improving the service quality of rail transit,through the comprehensive discussion of the service quality theory,design concept,facility improvement,technological innovation,service process optimization and customer service,the paper puts forward the passenger-centered service concept,the extensive application of moderm science and technology and the efficient emergency response mechanism,which are crucial to improving the service quality of rail transit.
作者
赵媛
李伯杨
张洁贞
陈庆周
ZHAO Yuan;LI Bo-yang;ZHANG Jie-zhen;CHEN Qing-zhou(Shandong Rail Transit Survey and Design Institute Co.Ltd.,Ji'nan 250000,China;China Railway Engineering Design and Consulting Group Co.Ltd.,Ji'nan 250000,China)
出处
《工程建设与设计》
2023年第20期51-53,共3页
Construction & Design for Engineering
关键词
服务品质
轨道交通
优化措施
servicequality
rail transit
optimizationmeasure
作者简介
赵媛(1990~),女,山东济南人,工程师,从事建设工程研究。
