摘要
以资源保存理论为基础,探讨双元压力对员工情绪劳动影响的过程机制。采用问卷调查法,对435名企业基层工作人员的双元压力及对情绪的影响进行研究。研究结果显示:挑战性压力对表层行为产生抑制作用,对深层行为产生促进作用;阻碍性压力对表层行为产生促进作用,对深层行为产生抑制作用;情绪倦怠起到显著的中介效应。基于研究结论,提出管理启示和未来展望。
Based on resource conservation theory,the process mechanism of the effect of dual stress on employees’emotional labor is explored.Based on the questionnaire method,435 grassroots workers in companies are taken as the research object to study their stress and the affecting on their emotion.The findings show that challenging stress has an inhibitory effect on surface behavior and a facilitative effect on deep behavior,and hindering stress has a facilitative effect on surface behavior and an inhibitory effect on deep behavior.Emotional burnout plays a significant mediating effect.Based on the conclusions,management implications and future perspectives are put forward.
作者
赵玉婷
ZHAO Yuting(School of Business Administration,Lanzhou University of Finance and Economics,Lanzhou 730010,China)
出处
《科技和产业》
2023年第17期111-117,共7页
Science Technology and Industry
关键词
挑战性压力
阻碍性压力
情绪倦怠
表层行为
深层行为
challenging stress
hindering stress
emotional burnout
superficial behavior
deep behavior
作者简介
赵玉婷(1996—),女,河北唐山人,兰州财经大学工商管理学院,硕士研究生,研究方向为人力资源管理。
