摘要
通过对档案参考咨询服务的现状进行分析,提出档案智能问答服务应与实际工作相结合,并阐述了智能问答知识库的构成以及档案智能问答服务的流程。将智能问答应用于档案的参考咨询服务,可以为用户提供高效的档案问答环境,有效解决传统档案馆人工服务效率低、反馈时间长等问题。
Through the analysis of the current situation of archives reference and consultation service,this paper proposes that the archives intelligent questions-answering service be combined with the actual work,and expounds the composition of the intelligent questions-answering knowledge base and the process of archives intelligent questions-answering service.The application of intelligent questions-answering to the reference and consultation service of archives can provide users with an efficient questions-answering environment for users,and effectively solve the problems of traditional archives manual services such as low efficiency and long feedback time.
出处
《兰台世界》
2023年第3期45-47,共3页
Lantai World
基金
广西民族大学研究生创新计划“基于人工智能的照片档案快速检索研究”(项目编号:gxun-chxs2021077)。
关键词
档案
知识服务
人工智能
智能问答
archives
knowledge service
artificial intelligence
intelligent questions-answering
作者简介
杨晓芳,广西民族大学管理学院硕士,研究方向为档案管理信息化。
