摘要
目的调查大型医用设备的售后服务方式和售后服务集中采购意向,为医疗卫生机构选择售后服务方式和售后服务集中采购的发展提供基础研究。方法采用问卷法对全国192家医疗卫生单位和8家CT厂家的售后服务类型及其主要考虑因素和售后服务集中采购意向进行调查。结果65.10%的大型医用设备主要采用全保服务,也有部分设备购买了有限保和保养保服务,其余服务类型相对较少;主要考虑因素包括设备故障率、设备重要性、配件消耗情况和售后费用;72.40%的医疗卫生单位认为可以依照售后服务实际需求而开展地区层面的集中采购。结论根据设备的在用状态进行比较和测算可选择最优的售后服务方式,售后服务的集中采购在完善规则制度后可以开展,以满足医疗卫生机构对大型医用设备售后服务的需求。
Objective To investigate the after-sales service mode and after-sales service centralized procurement intention of large medical equipment,and to provide basic research for the selection of after-sales service mode and the development of after-sales service centralized procurement by medical and health institutions.Methods Questionnaire was used to investigate the after-sales service types,main considerations and centralized procurement intention of after-sales service in 192 medical and health units and 8 CT manufacturers in China.Results About 65.10%of large medical equipment mainly used full insurance services,some equipment purchased limited insurance and maintenance services,and the other types of services were relatively few.The main factors to be considered including equipment fault rate,equipment importance,accessories consumption and after-sales expenses.About 72.40%of medical and health units believed that centralized procurement at the regional level could be carried out according to the actual needs of after-sales service.Conclusion The best after-sales service mode can be selected according to the comparison and calculation of the equipment in use.The centralized procurement of after-sales service can be carried out after improving the rules and systems,so as to meet the after-sales service needs of medical and health institutions for large medical equipment.
作者
高翔
李德水
闫亭亭
李玉峰
张璐璐
GAO Xiang;LI Deshui;YAN Tingting;LI Yufeng;ZHANG Lulu(Department of Medical Equipment,Peking University First Hospital,Beijing 100034,China)
出处
《中国医疗设备》
2022年第5期124-127,135,共5页
China Medical Devices
基金
国家卫生健康委国际交流与合作中心大型医用设备全寿命管理研究项目子课题(2020C40011-4)。
关键词
大型医用设备
售后服务
维保方式
集中采购
large medical equipment
after-sale service
maintenance mode
centralized procurement
作者简介
高翔,作者邮箱:956258959@qq.com。
