摘要
目的探讨细节管理在医院医务管理中的影响效果及对心理波动的影响研究。方法选取2018年12月一2020年7月哈尔滨医科大学附属第二临床医学院治疗的患者66例作为研究对象,随机分成观察组(n=33例)和对照组(n=33例),对照组采用常规管理措施进行干预,观察组采用细节管理措施进行干预,两组均完成2周管理,比较两组自我管理评分、知晓率及满意度。结果管理后-观察组相关知识知晓情况与自我管理评分均高于对照组,差异有统计学意义(P<0.05),管理后,观察组临床管理纠纷发生率、管理投诉发生率均低于对照组,差异有统计学意义(P<0.05),临床管理满意度高于对照组,差异有统计学意义(P<0.05);观察组管理后2周SAS、SDS评分低于对照组,差异有统计学意义(P<0.05)。结论采用细节管理能够降低患者的心理波动,提高患者对于相关知识的知晓情况以及自我管理评价,提高患者的管理总体质量,降低患者的管理纠纷发生率,投诉率以及提高患者的临床管理满意度,值得推广。
Objective To explore the effect of detail management in hospital medical management and its influence on psychological fluctuations.Methods From December 2018 to July 2020,66 patients treated by the Second Affiliated Clinical Medical College of Harbin Medical University were selected as the research objects,and they were randomly divided into observation group(n=33 cases)and control group(n=33 cases).The control group used conventional management measures to intervene,and the observation group used detailed management measures to intervene.Both groups completed 2 weeks of management.The self-management scores,awareness rates and satisfaction of the two groups were compared.Results After management,the knowledge awareness and self-management scores of the observation group were higher than those of the control group,and the difference was statistically significant(P<0.05).After management,the incidence of clinical management disputes and management complaints in the observation group were lower than those of the control group,and the difference was statistically significant(P<0.05),clinical management satisfaction was higher than that of the control group,and the difference was statistically significant(P<0.05);SAS and SDS scores of the observation group were lower than those of the control group 2 weeks after management,the difference was statistically significant(P<0.05).Conclusion The use of detailed management can reduce patients'psychological fluctuations,improve patients'awareness of relevant knowledge and self-management evaluation,improve the overall quality of patient management,and reduce the incidence of management disputes and complaint rate and improve patients‘satisfaction with clinical management,which are worthy of promotion.
作者
芦雪莲
LU Xuelian(Medical Affairs Office of Harbin Medical University,Harbin,Heilongjiang Province,150001 China)
出处
《中国卫生产业》
2021年第10期47-49,共3页
China Health Industry
关键词
细节管理
医务管理
心理波动
自我管理评分
知晓率
满意度
Detail management
Medical management
Psychological fluctuations
Self-management scores
Awareness rate
Satisfaction
作者简介
芦雪莲(1983-),女,博士,副研究员,研究方向为医务管理、医患心理。
