摘要
随着医疗卫生改革的不断深化,信息技术成为提升患者就医体验的重要方法。医院结合自身特点,通过完善智能导诊服务、开展多种形式预约挂号、开展分时预约就诊、开展分时预约检查、开展多渠道自助缴费服务、提供信息提醒及自助查询服务、加强患者随访及咨询服务等做法或措施,利用信息化技术,优化医疗服务流程,切实改善患者就医体验,大力推进“智慧医院”建设,切实实现“以患者为中心”的智慧医疗服务。
With the continuous deepening of medical and health reforms,information technology has become an important method to improve the experience of patients in medical treatment.Based on its own characteristics,the hospital improves the intelligent guidance services,carries out various forms of appointment registration,carries out time-sharing appointments,carries out time-sharing appointments for examinations,carries out multi-channel self-service payment services,provides information reminders and self-service inquiry services,strengthens patient follow-up and consultancy services and other practices or measures,use information technology to optimize the medical service process,effectively improve the patient's medical experience,vigorously promote the construction of"smart hospitals",and effectively realize"patient-centered"smart medical services.
作者
肖华成
伍祥林
武芳
XIAO Hua-cheng;WU Xiang-lin;WU Fang(Department of Information Engineering,Affiliated Tumor Hospital of Chongqing University,Chongqing,400030 China;Department of Social Medicine and Health Management,School of Public Health and Management,Chongqing Medical University,Chongqing,400016 China)
出处
《中国卫生产业》
2020年第36期77-79,共3页
China Health Industry
关键词
信息技术
就医体验
医院管理
智慧医院
Information technology
Medical experience
Hospital management
Smart hospital
作者简介
肖华成(1981-),男,本科,工程师,研究方向为医院信息化管理相关研究;通信作者:武芳(1985-),女,硕士,讲师,研究方向为卫生事业管理方向,E-mail:wgwufang@163.com。
