摘要
目的探讨基于危机管理理念的全程化护理干预,在眼耳鼻喉科护理中的应用效果。方法选取2016年10月-2018年10月,来本院眼耳鼻喉科治疗的患者200例,作为研究对象,将患者分为A组与B组,各100例,其中A组患者采用常规护理,男性患者70例,女性患者30例,患者年龄在(16~70)岁,平均年龄为42.4±1.8岁,所患疾病类型:鼻炎10例、急性中耳炎40例、白内障30例、青光眼12例、眼外伤8例;B组患者在A组患者护理方法的基础之上,采用危机管理理念的全程化护理干预,男性71例,女性患者29例,患者年龄在(17~71)岁,平均年龄为43.1±1.2岁,所患疾病类型:鼻炎11例、急性中耳炎39例、白内障29例、青光眼13例、眼外伤8例。两组患者一般资料比较,无明显差异,可以进行对比。结果A组患者不良事件发生率11.00%、投诉事件发生率5.00%显著高于B组患者不良事件发生率2.00%、投诉事件发生率1.00%,组间比较存在显著差异(P<0.05),统计有学意义。A组显效率85%,有效率5%,无效率10%,总有效率90%;B组显效率90%,有效率7%,无效率3%,总有效率97%。B组护理总有效率显著高于A组(P<0.05)。结论基于危机管理理念的全程化护理干预,在眼耳鼻喉科护理中的应用,能够降低不良事件及投诉事件的发生率,提高眼耳鼻喉科综合护理质量,相关领域值得广泛推广及应用。
Objective To investigate the effect of the whole-course nursing intervention based on the concept of crisis management in the nursing at ear,nose and throat department.Methods From October 2016 to October 2018,200 patients who hospitalized to our hospital were selected.The patients were divided into Group A and Group B,with 100 cases in each group.Group A were treated with routine nursing.In group A,there were 70 male patients and 30 female patients.The patients were aged from 16-70 years and the average age was 42.4±1.8 years.The types of diseases in group A included rhinitis in 10 cases,acute otitis media in 40 cases,cataract in 30 cases,glaucoma in 12 cases,and eye trauma in 8 cases;Patients in group B were treated with full-course nursing interventions with the concept of crisis management based on nursing methods in group A.In group B,there were 71 men and 29 women.The patients were17-71 years old and the average age was 43.1±1.2 years old.The type of diseases included 11 cases of rhinitis,39 cases of acute otitis media,29 cases of cataracts,13 cases of glaucoma and 8 cases of eye trauma.There were no significant differences in general data between the two groups of patients.Results The incidence of adverse events in group A was 11.00%,the incidence of complaint events was5.00%,which was significantly higher than that in group B(2.00%),and the incidence of complaints was 1.00%.There was significant difference between the two groups(P<0.05).In group A,the effective rate was 85%,the effective rate was 5%,the ineffective rate was10%,and the total effective rate was 90%.The effective rate in group B was 90%,the effective rate was 7%,the ineffective rate was 3%,and the total effective rate was 97%.The total effective rate in group B was significantly higher than that in group A(P<0.05).Conclusion The whole-course nursing intervention based on the crisis management concept can reduce the incidence of adverse events and complaints,and improve the quality of comprehensive nursing in the otolaryngology.It is worthy of promotion and application.
作者
马晓瑞
康琳
MA Xiaomi;KANG Lin(Department of Otolaryngology,the Friendship Hospital of Urumqi,Xinjiang,Urumqi,830049,China)
出处
《新疆医学》
2019年第11期1150-1153,共4页
Xinjiang Medical Journal
关键词
危机管理理念
全程化护理干预
眼耳鼻喉科护理
concept of Crisis management
Whole-course nursing intervention
Nursing in Eye,ear,nose and throat department
作者简介
马晓瑞,女,副主任护师,研究方向:护理管理,临床心理护理干预。
