摘要
目的构建养老机构照护服务质量评价指标,并检验其信效度。方法以服务质量模型为基础,通过查阅相关文献、专家咨询、小组讨论等方法构建养老机构照护服务质量评价指标暂定版,采用暂定版评价指标对南通市7所养老机构中277例老年人进行问卷调查,对养老机构照护服务质量评价表的信效度进行检验,形成养老机构照护服务质量评价指标。结果养老机构照护服务质量评价指标包括4个维度(有形性、可靠性、响应性、移情性)、24个条目。养老机构照护服务质量评价表的Cronbach's α系数为0.945,折半信度为0.904;条目水平的内容效度为1.00,量表水平的内容效度为1.00;探索性因子分析提取4个公因子,方差累积贡献率为61.763%;各维度之间的相关系数为0.509~0.757,各维度与量表总分之间的相关系数为0.760~0.942。结论养老机构照护服务质量评价指标具有良好的信效度,可作为养老机构照护服务质量的评价工具。
Objective To construct the evaluation indicators of care service quality for long-term care facilities and test reliability and validity. Methods The primary evaluation indicators of care service quality for long-term care facilities guided by the SERVQUAL model were constructed through literature review and expert consultation. A questionnaire survey in 277 elderly people in seven nursing homes in Nantong was conducted. Consistency and construct validity of the evaluation indicators were tested. Results The evaluation indicators for care service quality for long-term care facilities included four dimensions(tangibility,reliability,responsiveness,and empathy),and 24 items. The Cronbach's α coefficient of the overall evaluation indicators was 0.945,and the split half reliability was 0.904. I-CVI was 1.00,and S-CVI was 1.00. Four factors were extracted in the factor analysis and the accumulated variance contribution rate was 61.763%. Correlation coefficients among each dimension scores ranged from 0.509 to 0.757,and correlation coefficients between each dimension score and the total score of the scale ranged from 0.760 to 0.942. Conclusion The evaluation indicators of care service quality for long-term care facilities has good reliability and validity,and can be used as an evaluation tool forcare service in long-term care institutions.
作者
高晶
肖玉华
耿桂灵
张琼
王海涛
堵吻雪
Jing GAO;Yuhua XIAO;Guiling GENG;Qiong ZHANG;Haitao WANG;Wenxue DU
出处
《中华护理杂志》
CSCD
北大核心
2019年第4期538-542,共5页
Chinese Journal of Nursing
基金
国家社会科学基金项目(18BSH159)
作者简介
高晶:女,本科(硕士在读),护士,E-mail:gaoj1992@163.com;通信作者:耿桂灵,E-mail:ggl2007@ntu.edu.cn.
