摘要
目的:总结社会化问答社区的健康信息需求特点,为优化服务提供支持。方法:以抑郁症为例,从物理需求、情感需求和认知需求3个层面对用户健康信息需求进行分析,根据用户对健康信息的需求描述,进一步细化健康信息需求类型。结果:健康信息消费者的认知需求最广泛,社会角色对健康信息需求的干扰较多,用户对抑郁症健康信息最大的关注点是社会生活以及症状,对预防的关注较为缺乏。结论:社会化问答社区主要满足健康信息消费者的认知需求,不同健康信息需求所受干扰因素不同,社会化问答社区应增加对健康信息消费者的社会支持。
Objective To summarize the characteristics of health information needs on depression in social Q&A community in order to provide support for optimizing its service.Methods The health information needs on depression were analyzed in aspects of its social needs,emotional needs and knowledge needs and were further elaborately divided according to the description of their users.Results The cognitive health information on depression was most widely needed by the users.The health information needs were interfered by social factors.The problems most concerned by health information users were their social life and symptoms but not the prevention of their depression.Conclusion Q&A community is mainly to meet the cognitive needs of health information users.Different health information needs are interfered by different social factors.Social Q&A community should thus strengthen its social support for health information users.
作者
赵安琪
赵海平
路培鑫
ZHAO An-qi;ZHAO Hai-ping;LU Pei-xin(School of Information Management Wuhan University ,Wuhan 430072,Hubei Province,China)
出处
《中华医学图书情报杂志》
CAS
2018年第9期38-45,共8页
Chinese Journal of Medical Library and Information Science
关键词
社会化问答社区
抑郁症
健康信息需求
干扰变量
知乎
实证研究
Social Q&A community
Depression
Health information need
Interfered variables
Zhihu
Empilica Study
作者简介
赵安琪(1994-),女,河南洛阳人,在读硕士研究生,研究方向为信息服务与用户信息行为。
