摘要
图书馆服务创新是指运用新思想与新技术改善、变革现有服务流程和产品,提高服务质量和效率,扩大服务范围,更新服务内容,它是图书馆继续生长与生存的关键。服务创新的目的是充分利用既有基础,创造条件,促进图书馆传统价值在新环境中更好地实现,一为更高效地利用文献资源,二为更好地帮助读者完善自我。服务创新的动力来源包括发展中的读者、文献和社会环境,它们为图书馆员所感知,客观需要与主观意愿相互扭合交融的力量便是动力。制度设计旨在激发动力,使图书馆能够于显性的约束中向着既定目的发展,包括以职能为导向的组织机构建设、以能力为本的岗位责任制和以激发活力为目标的考核激励机制。
Library serviceinnovationrefersto thatlibrariansusenew ideas andnewtechnologies toim-prove the existing service processes and products,improve service quality and efficiency,expand service scope and update service content.It is crucial for the sustainable development and survival of libraries.The purpose ofserviceinnovationistopromotetherealizationof library traditionalvalueinanewenvironment by making full use of the existing foundation with the gaol of making the literature resources be used more efficiently,and better helping readers to improve themselves.The impetus sources include the libraries'readers,literatu reresources and social environment,whose changes are perceived by the librarians.The combination of objective needs and subjective will creates impetus.The system is designedto inspireimpe-tuses andpromote astandardizeddevelopmentof libraries towards the defined purpose,including afunc-tion-oriented organizational structure,a competency-based job responsibility system,and an assessment in-centive mechanism aiming at stimulating vitality.
作者
王新才
谢鑫
Wang Xincai;Xie Xin
出处
《大学图书馆学报》
CSSCI
北大核心
2018年第5期17-22,共6页
Journal of Academic Libraries
关键词
图书馆
服务创新
目的
动力源
制度设计
Library
Service Innovation
Purpose
Impetus Source
System Design
作者简介
通讯作者:王新才,ORCID:0000-0002-3960-1343,邮箱:xincaiwang@163.com
