摘要
为了有效评价高速公路服务区的运营质量,基于科学严谨、系统全面、特征突出和易于操作的原则,从服务区的运营概况、经济效益、员工满意度和司乘人员满意度4个方面构建评价体系的准则层,建立高速公路服务区运营质量评价指标体系.采用数据包络(DEA)方法对服务区进行综合评价与排序,输入指标为服务区面积、运营成本和员工人数,输出指标为经济效益、员工满意度和司乘人员满意度.选择河北省6个高速公路服务区进行案例研究.结果表明:基于DEA方法的高速公路服务区运营质量评价指标体系不仅能较好反映出服务区的运营质量,还能比较不同服务区的运营质量高低,具有一定的实用性.
In order to evaluate the operational quality of the expressway service area effectively, based on the principle of scientific rigor, comprehensive system, prominent features and easy operation,the criterion layers of evaluation were constructed from the four aspects of service operation, economic benefit, employee satisfaction and staff satisfaction of service area, and the evaluation of operation quality expressway service area was founded. The data envelopment （DEA） method was used to evaluate and rank the service area. And the input indicators were the service area, operating costs and the number of staff／The output indicators were economic efficiency, staff satisfaction ,drivers and passengers satisfac- tion. Six highway service areas in Hebei Province were selected to conduct as ease studies. The results show that the op-erational quality evaluation index system of expressway service area based on DEA method cannot only reflect the opera-tion quality of service area, but also compare different level of service areas. The evaluation index system has a certain practicality.
作者
刘丝丝
米梦凡
崔洪军
李正中
LIU Sisi;MI Mengfan;CUI Hongjun;LI Zhengzhong(School of Civil Engineering and Transportation,Hebei University of Technology,Tianjin 300401,China;Business Adminis-tration Department,North China Institute of Aerospace Engineering,Langfang,Hebei 065000,China;Tianjin Traffic Science Research Institute,Tianjin 300300,China)
出处
《河北工业大学学报》
CAS
2018年第5期69-74,共6页
Journal of Hebei University of Technology
基金
国家自然科学基金(51678212)
河北省软科学研究计划项目(164576477)
关键词
高速公路服务区
运营质量
数据包络分析
员工满意度
司乘人员满意度
express service area
operational quality
data envelopment analysis
staff satisfaction
drivers and passen-gers satisfaction
作者简介
刘丝丝（1992-），女，硕士研究生．;通讯作者：崔洪军（1974-），男，教授，youworkused@163．com．
