在线健康社区中用户忠诚度的影响因素研究:从信息系统成功与社会支持的角度被引量：40

A Study on Factors Affecting Online Health Communities Members' Loyalty from a Perspective of IS Success and Social Support

原文传递

导出

摘要由于互联网技术的推进,在线健康社区已经成为人们自我保健的一种重要媒介。本文基于信息系统成功模型与社会支持的角度,研究了影响在线健康社区用户忠诚度的关键因素。模型假设在线健康社区的网站质量和社会支持通过用户满意度和社区归属感影响用户忠诚度。根据获得的271份有效调查问卷,使用SPSS20.0和AMOS20.0检验所提出的假设。研究发现,系统质量、信息质量对用户满意度有显著影响,评价支持和情感支持对用户的社区归属感有显著影响。用户的满意度和社区归属感共同决定用户的忠诚度。 OHCs （Online Health Communities）, accelerated by the advancement in internet technology, have emerged as a medium for consumer self-healthcare management. This paper study the critical factors affecting OHCs Members＇ Loyalty from a perspective of IS success model and social support. We assume OHCs＇ quality and social support as the critical success factor influences member loyalty through member satisfaction and a sense of belonging. Through analysis of 271 val- id questionnaires by SPSS20.0 and AMOS 20.0 software, this paper tests hypotheses. The results show that the system quali- ty and information quality have significant impact on member satisfaction, appraisal support and emotional support have sig- nificant impact on a sense of belonging. Member satisfaction and sense of belonging together determine member loyalty.

作者张星陈星夏火松王莉

机构地区武汉纺织大学管理学院中国地质大学(武汉)公共管理学院

出处《情报科学》 CSSCI 北大核心 2016年第3期133-138,160,共7页 Information Science

基金国家自然科学基金(71403197 71171153 71203169) 湖北省高等学校人文社会科学重点研究基地"企业决策支持研究中心"支持项目

关键词在线健康社区用户忠诚度信息系统成功模型社会支持 online health communities member loyalty IS success model social support

分类号 G252.0 [文化科学—图书馆学]

作者简介张星（1981-），男，湖南益阳人，副教授，博士，主要从事社会网络研究

引文网络
相关文献

参考文献47

1Lin MJ, Hung SW, Chen CJ. Fostering the determi- nants of knowledge sharing in professional virtual communities[J]. Computers in Human Behavior, 2009, (25): 929-939.
2Lederman R., Fan H, Smith S, Chang S. Who can you trust? Credibility assessment in online health forums [J].Health Policy and Technology,2014,3(1):13-25.
3Wright K, Bell S. Health-related support groups on the Internet: Linking empirical findings to social sup- port and computer-mediated communication theory [J]. Journal of Health Psychology, 2003, (8):39-54.
4Potts HWW. Online support groups: an overlooked resource for patients[J]. Health Information on the In- ternet, 2005, (44): 6- 8.
5Leimeister JM, Ebner W, Krcmar H. Design, imple- mentation,and evaluation of trust-supporting compo- nents in virtual communities for patients[J]. Journal of Management Information Systems, 2005, (21): 101-135.
6Madara EJ. The mutual-aid self-help online revolu- tion[J]. Social Policy, 1997, (27):20-26.
7Josefsson U. Coping with illness online: the case of patients'online communities[j].The Information Soci- ety: An International Journal, 2005, (21): 133-141.
8Preece J. Sociability and usability in online communi- ties: determining and measuring success[J]. Behav- iour & Information Technology, 2001, (20):347-356.
9Maloney-Krichmar D, Preece J. A multilevel analysis of sociability, usability, and community dynamics in an online health community[J]. ACM Transactions on Computer - Human Interaction, 2005, (12): 201-232.
10Kim E, Han JY, Moon TJ et al. The process and effect of supportive message expression and reception in online breast cancer support groups[J]. Psycho-Oncology,2012, 21 (5):531-540.