摘要
目的探讨数据仓库技术在医院信息化建设方案中的应用价值。方法于实施基于数据仓库技术的医院信息化建设前(2013年全年)向河北北方学院附属第一医院(以下简称"我院")门诊患者发放医院医疗服务满意度调查问卷,选取500份合格问卷作为对照组;实施基于数据仓库技术的医院信息化建设后(2014年全年),向我院门诊患者发放相同问卷,选取500份合格问卷作为研究组;比较两组对门诊服务的综合满意度、等待时间、诊疗时间、医护人员工作绩效情况。结果研究组总满意度显著高于对照组(38.20%比19.00%);研究组等待总时间显著短于对照组[(30.21±8.73)比(62.89±10.75)min];研究组实际诊疗总时间均显著短于对照组[(45.85±10.95)比(57.26±12.37)min];研究组服务质量及工作效率评分均显著高于对照组[(75.38±6.13)比(68.51±8.76)分;(78.16±6.92)比(62.59±4.19)分],以上各指标差异均有统计学意义(P<0.05)。结论基于数据仓库技术的医院信息化建设能够有效提高医务人员的工作效率及服务质量,降低患者在院等待时间,提高患者对医院服务的满意度。
Objective To explore the application value of data warehouse technology in hospital information construc- tion project. Methods Hospital medical service satisfaction survey questionnaire was send to outpatient in the First Af- filiated Hospital of Hebei North University （＂our hospital＂ for short） in 2013 before implementation of hospital informa- tion construction based on data warehouse technology, and 500 qualified questionnaires were selected as the control group. Hospital medical service satisfaction survey questionnaire was send to outpatient in our hospital in 2014 after implementation of hospital information construction based on data warehouse technology, and 500 qualified question- naires were selected as the research group. Satisfaction of outpatient service, waiting time, diagnosis and treatment time, medical staffs＂ job performance were compared between the two groups. Results Total satisfaction in the research group was significantly higher than that in the control group [38.20% vs 19.00%]; the total waiting time in the research group was significantly shorter than that in the control group [（30.21±8.73） vs （62.89±10.75） min]; the total diagnosis and treatment time in the research group was significantly shorter than that in the control group [（45.85±10.95） vs （57.26±12.37） min]; service quality and work efficiency scores in the research group were significantly higher than those in the control group [（75.38±6.13） vs （68.51±8.76） scores; （78.16±6.92） vs （62.59±4.19） scores]; the differences of above items had statistically significant （P 〈 0.05）. Conclusion Based on data warehouse technology, hospital information construc- tion can effectively improve the work efficiency and service quality, reduce patients＂ waiting time in the hospital, im- prove patients＂ satisfaction for hospital service.
出处
《中国医药导报》
CAS
2016年第4期160-163,共4页
China Medical Herald
基金
河北省张家口市科学技术研究与发展计划项目(1421050I)
关键词
数据仓库
联机事务处理
信息化建设
数据挖掘
Data warehouse
Online transaction processing
Information construction
Data mining
