摘要
本文以IT运行维护的故障申报系统为例,介绍如何利用Nuance Recognizer9.0自动语音识别系统和东进D081A模拟中继语音卡电话处理系统设计基于ASR(自动语音识别)的呼叫中心。文中不仅介绍了设计过程中的各个关键环节,而且对该系统的可靠性进行了深入讨论。其中包括如何合理设计语法文件以提高语音识别率;如何在系统运行期间进行同步保障,使系统逐步趋于完善。
this article is the description of ASR （Automatic Speech Recognition） call center system design and reliability, as an example, this project uses nuance recognizer 9.0 and DONGJIN D081A analog speech card to implement the system, the article not only describes each module of the system, but also analyses the system reliability, include how to design grammar file to advance the speech recognition accuracy rate, and how to optimize the system reliability by synchronization maintenance.
出处
《环境技术》
2010年第2期34-38,51,共6页
Environmental Technology
关键词
自动语音识别(ASR)
呼叫中心
语法文件
同步保障
ASR（Automatic speech recognition）, call center, grammar file, synchronization maintenance, reliability
