3and market- Cardozo R. Customer satisfaction: Laboratory studying action[J]. Journal of Marketing Research,1964, (2) :244-249.
4Miller J A. Study satisfaction. Modifying models. Eliciting expec- tations. Posing problems and making meaningful measurements [A]. InHuntK. Conceptualization and Measurement of Consumer Satisfaction and Dissa(isfaction[-C]. Marketing Science Institute. Cambridge MA,1977:72-91.
5Pizam A. Tourism's impacts : The social costs to the destination community as perceived by its residents[J]. Journal of Travel Re- search, 1978, (Spring) : 8-12.
6Anderson E W,Sullivan M W. The antecedents and consequences of customer satisfaction for firms[J]. Marketing Science, 1993, 12,125-143.