摘要
从乘客角度出发,在分析公交出行影响因素及出行决策过程基础上,基于对公交有效性、出行时间和费用、舒适便利性、安全及风险舒适便利性等方面的研究,分别提出了公交站点、公交线路和公交系统的评价指标,建立了人性化服务质量评价体系,最后利用AHP法对该体系进行了综合评价。基于乘客观点的公交服务质量评价方法对于改善公交的服务质量、选择公交线网资源优化方案具有重要意义。
From passenger＇ s perspective, based on the factors that affect passenger transit trip and transit trip decision-making process as well as the studies on transit availability, travel time and cost, comfort and convenience, safety and security aspects, measure index for transit stop, transit line and transit system are proposed and the humanized quality of service measure system is established. Finally, the system is evaluated comprehensively in virtue of AHP method. The transit quality of service measure method based on passenger＇ s perspective is very meaningful for improving transit quality of service and choosing transit network resource optimization.
出处
《重庆交通大学学报（自然科学版）》
CAS
2008年第5期781-784,830,共5页
Journal of Chongqing Jiaotong University(Natural Science)
关键词
乘客观点
公共交通
服务质量
指标体系
层次分析
综合评价
passenger＇ s perspective
public transportation
quality of service
index system
AHP
comprehensive measure
作者简介
黄婷（1984-），女，湖北武汉人，硕士研究生，研究方向：交通运输规划与管理，交通信息工程及控制。E-mail：huangyaya_84@163．com；Tel：13594119784。
