摘要
在分析铁路旅客心理因素的基础上,建立了基于旅客心理需求的铁路客运服务综合评价指标体系。通过突出旅客心理的情感性反应指标、乘坐兴趣与意向指标,以及主观综合评价指标在铁路客运服务综合评价中的重要作用,结合算例分析,运用随机与模糊数学中的评价分析方法,对铁路客运服务指标进行综合评价分析。
Based on analyzing the psychological factors of railway passengers, this paper establishes a comprehensive service evaluation index system on railway passenger transport upon psychological needs. By highlighting the important roles of emotional responding index, riding interest and intention index, as well as objective comprehensive evaluation index of passenger psychology in railway passenger service comprehensive evaluation, combining with calculation example analysis, and with evaluation analytical method of random and fuzzy math, the paper carries out a comprehensive evaluation and analysis on railway passenger service index.
出处
《铁道运输与经济》
北大核心
2005年第9期79-81,共3页
Railway Transport and Economy
关键词
铁路
客运服务
旅客
综合评价
指标
railway
passenger service
passenger
comprehensive evaluation
index
