1Joint Commission International.Joint Commission International Accreditation Standards for Hospital,2nd Edition.Department of Publications of Joint Commission Resources.IL,U.S.A.2002:2.
2Joint Commission on Accreditation of Healthcare Organizations.Using hospital standards to prevent sentinel events.Department of Publications of JCAHO.IL,U.S.A.2001:1-14.
3Institute of Medicine.To Err is Human:Building a Safer Health System.National Academies Press.Washington DC,U.S.A.2000..
4Joint Commission on Accreditation of Healthcare Organizations.Root cause analysis in health care:tools and techniques.Department of Publications of JCAHO.IL,U.S.A.2000:1-32.
5Joint Commission on Accreditation of Healthcare Organizations.National Patient Safety Goals.http://www.jcaho.org/accredited+organizations/patient+safety/hospital..
6Joint Commission on Accreditation of Healthcare Organizations.IL,U.S.A.About the Speak Up Program.http://www.jcaho.org/general+public/speak+up/poster..
7Max M.Cohen,Nancy L.Kimmel.etc.Implementing a hospitalwide patient safety program for cultural change.Joint Commission journal on quality and safety.2004.Global supplement:34-40.
8Max M.Cohen,Mark A.Eustis,Ronald E.Gribbins.Changing the culture of patient safety.Joint Commission journal on quality and safety.2003.29 (7):329-334.
9Robin Anthony.Francine Miranda.etc.The LVHHN patient safety video:Patients as partners in safe care delivery.Joint Commission journal on quality and safety.2004.Global supplement:42-47.
