The authors,with their practical experience in hotel management,give the basic definition of the optimum development pattern in hotels,i.e.,the hotel management pattern,under the dominance of certain management philos...The authors,with their practical experience in hotel management,give the basic definition of the optimum development pattern in hotels,i.e.,the hotel management pattern,under the dominance of certain management philosophy or conception,embodies the systemized management rules and operational modes in terms of its operational style and service features.The authors hold that China’s modern management pattern should be of the following six core conceptions.1.Hotel principle:safety,cleanliness,comfort and reasonable price;2.Basic policy:taking clients as essence,respecting all the guests;3.Cultural conception:\!Your friend in ××\"(×× refers to the venue where the hotel is located); 4.Service features:offering personalized service to the guests;5.Management philosophy:guest first,staff first too; 6.Operational style:conception comes first along with value\|added service. The authors hold that the modern hotel operational mechanism should be:1.Modern hotel management=pattern conception+operational system;2.Modern hotel operation=style conception+operational mechanism;3.Modern hotel service=characteristic conception+operational system.展开更多
文摘The authors,with their practical experience in hotel management,give the basic definition of the optimum development pattern in hotels,i.e.,the hotel management pattern,under the dominance of certain management philosophy or conception,embodies the systemized management rules and operational modes in terms of its operational style and service features.The authors hold that China’s modern management pattern should be of the following six core conceptions.1.Hotel principle:safety,cleanliness,comfort and reasonable price;2.Basic policy:taking clients as essence,respecting all the guests;3.Cultural conception:\!Your friend in ××\"(×× refers to the venue where the hotel is located); 4.Service features:offering personalized service to the guests;5.Management philosophy:guest first,staff first too; 6.Operational style:conception comes first along with value\|added service. The authors hold that the modern hotel operational mechanism should be:1.Modern hotel management=pattern conception+operational system;2.Modern hotel operation=style conception+operational mechanism;3.Modern hotel service=characteristic conception+operational system.
