Analysis of customers＇ satisfaction provides a guarantee to improve the service quality in call centers.In this paper,a novel satisfaction recognition framework is introduced to analyze the customers＇ satisfaction.I...Analysis of customers＇ satisfaction provides a guarantee to improve the service quality in call centers.In this paper,a novel satisfaction recognition framework is introduced to analyze the customers＇ satisfaction.In natural conversations,the interaction between a customer and its agent take place more than once.One of the difficulties insatisfaction analysis at call centers is that not all conversation turns exhibit customer satisfaction or dissatisfaction. To solve this problem,an intelligent system is proposed that utilizes acoustic features to recognize customers＇ emotion and utilizes the global features of emotion and duration to analyze the satisfaction. Experiments on real-call data show that the proposed system offers a significantly higher accuracy in analyzing the satisfaction than the baseline system. The average F value is improved to 0. 701 from 0. 664.展开更多
Heading into the second half of the year,the global apparel fabrics and accessories industry’s attention has begun to focus on the 2016 Autumn Edition of Intertextile Shanghai Apparel Fabrics which will be held from...Heading into the second half of the year,the global apparel fabrics and accessories industry’s attention has begun to focus on the 2016 Autumn Edition of Intertextile Shanghai Apparel Fabrics which will be held from 11–13 October.Over 5,000 exhibitors from more than 25 countries and regions will take part and showcase an all-encompassing range of products across 260,000 sqm.of exhibition space at the Nation Exhibition and Convention Center(Shanghai).To展开更多
Aquatic medicine knowledge graph is an effective means to realize intelligent aquaculture.Graph completion technology is key to improving the quality of knowledge graph construction.However,the difficulty of semantic ...Aquatic medicine knowledge graph is an effective means to realize intelligent aquaculture.Graph completion technology is key to improving the quality of knowledge graph construction.However,the difficulty of semantic discrimination among similar entities and inconspicuous semantic features result in low accuracy when completing aquatic medicine knowledge graph with complex relationships.In this study,an aquatic medicine knowledge graph completion method(TransH+HConvAM)is proposed.Firstly,TransH is applied to split the vector plane between entities and relations,ameliorating the poor completion effect caused by low semantic resolution of entities.Then,hybrid convolution is introduced to obtain the global interaction of triples based on the complete interaction between head/tail entities and relations,which improves the semantic features of triples and enhances the completion effect of complex relationships in the graph.Experiments are conducted to verify the performance of the proposed method.The MR,MRR and Hit@10 of the TransH+HConvAM are found to be 674,0.339,and 0.361,respectively.This study shows that the model effectively overcomes the poor completion effect of complex relationships and improves the construction quality of the aquatic medicine knowledge graph,providing technical support for intelligent aquaculture.展开更多
Airborne LIDAR can flexibly obtain point cloud data with three-dimensional structural information,which can improve its effectiveness of automatic target recognition in the complex environment.Compared with 2D informa...Airborne LIDAR can flexibly obtain point cloud data with three-dimensional structural information,which can improve its effectiveness of automatic target recognition in the complex environment.Compared with 2D information,3D information performs better in separating objects and background.However,an aircraft platform can have a negative influence on LIDAR obtained data because of various flight attitudes,flight heights and atmospheric disturbances.A structure of global feature based 3D automatic target recognition method for airborne LIDAR is proposed,which is composed of offline phase and online phase.The performance of four global feature descriptors is compared.Considering the summed volume region(SVR) discrepancy in real objects,SVR selection is added into the pre-processing operations to eliminate mismatching clusters compared with the interested target.Highly reliable simulated data are obtained under various sensor’s altitudes,detection distances and atmospheric disturbances.The final experiments results show that the added step increases the recognition rate by above 2.4% and decreases the execution time by about 33%.展开更多
基金Supported by the National Natural Science Foundation of China(61473041,61571044,11590772)
文摘Analysis of customers＇ satisfaction provides a guarantee to improve the service quality in call centers.In this paper,a novel satisfaction recognition framework is introduced to analyze the customers＇ satisfaction.In natural conversations,the interaction between a customer and its agent take place more than once.One of the difficulties insatisfaction analysis at call centers is that not all conversation turns exhibit customer satisfaction or dissatisfaction. To solve this problem,an intelligent system is proposed that utilizes acoustic features to recognize customers＇ emotion and utilizes the global features of emotion and duration to analyze the satisfaction. Experiments on real-call data show that the proposed system offers a significantly higher accuracy in analyzing the satisfaction than the baseline system. The average F value is improved to 0. 701 from 0. 664.
文摘Heading into the second half of the year,the global apparel fabrics and accessories industry’s attention has begun to focus on the 2016 Autumn Edition of Intertextile Shanghai Apparel Fabrics which will be held from 11–13 October.Over 5,000 exhibitors from more than 25 countries and regions will take part and showcase an all-encompassing range of products across 260,000 sqm.of exhibition space at the Nation Exhibition and Convention Center(Shanghai).To
基金supported by the Key Laboratory of Environment Controlled Aquaculture(Dalian Ocean University)Ministry of Education(No.2021-MOEKLECA-KF-05)the National Natural Science Foundation of China Youth Science(No.61802046)。
文摘Aquatic medicine knowledge graph is an effective means to realize intelligent aquaculture.Graph completion technology is key to improving the quality of knowledge graph construction.However,the difficulty of semantic discrimination among similar entities and inconspicuous semantic features result in low accuracy when completing aquatic medicine knowledge graph with complex relationships.In this study,an aquatic medicine knowledge graph completion method(TransH+HConvAM)is proposed.Firstly,TransH is applied to split the vector plane between entities and relations,ameliorating the poor completion effect caused by low semantic resolution of entities.Then,hybrid convolution is introduced to obtain the global interaction of triples based on the complete interaction between head/tail entities and relations,which improves the semantic features of triples and enhances the completion effect of complex relationships in the graph.Experiments are conducted to verify the performance of the proposed method.The MR,MRR and Hit@10 of the TransH+HConvAM are found to be 674,0.339,and 0.361,respectively.This study shows that the model effectively overcomes the poor completion effect of complex relationships and improves the construction quality of the aquatic medicine knowledge graph,providing technical support for intelligent aquaculture.
基金This research was supported by National Natural Science Foundation of China(No.61271353,61871389)Major Funding Projects of National University of Defense Technology(No.ZK18-01-02)Foundation of State Key Laboratory of Pulsed Power Laser Technology(No.SKL2018ZR09).
文摘Airborne LIDAR can flexibly obtain point cloud data with three-dimensional structural information,which can improve its effectiveness of automatic target recognition in the complex environment.Compared with 2D information,3D information performs better in separating objects and background.However,an aircraft platform can have a negative influence on LIDAR obtained data because of various flight attitudes,flight heights and atmospheric disturbances.A structure of global feature based 3D automatic target recognition method for airborne LIDAR is proposed,which is composed of offline phase and online phase.The performance of four global feature descriptors is compared.Considering the summed volume region(SVR) discrepancy in real objects,SVR selection is added into the pre-processing operations to eliminate mismatching clusters compared with the interested target.Highly reliable simulated data are obtained under various sensor’s altitudes,detection distances and atmospheric disturbances.The final experiments results show that the added step increases the recognition rate by above 2.4% and decreases the execution time by about 33%.
