The rate satisfaction of government and corporate customers,to which telecom companies pay special attention,is an important part of the overall satisfaction of the market segment.Focusing on specialline products and ...The rate satisfaction of government and corporate customers,to which telecom companies pay special attention,is an important part of the overall satisfaction of the market segment.Focusing on specialline products and based on interview with experts and literature review,this article builds an effect model comprising four factors affecting the major government and corporate customers' satisfaction with the rate,including cost performance,discount degree,rate communication and bill composition.Besides,employing AMOS and other analytical tools,it reveals significant positive effects of the aforementioned four factors on the customer's rate satisfaction,and arranges them in sequence according to the path coefficient of each influence.Based on quantified results,this article proposes management recommendations to improve the rate satisfaction,providing basis for research on the overall rate satisfaction optimization of government and corporate customers.展开更多
In this paper, we study a new scheduling and outsourcing model with multiple customers in which jobs can be processed by either in-house machine or outsourcing machine.All processed jobs have to be delivered in batche...In this paper, we study a new scheduling and outsourcing model with multiple customers in which jobs can be processed by either in-house machine or outsourcing machine.All processed jobs have to be delivered in batches to their respective customers and each shipment incurs a delivery cost as well as a fixed amount of time. We discuss three commonly used objective functions, analyze their complexity and solve them by dynamic programming algorithms.展开更多
ZTE Corporation is China’s largest listedtelecommunications equipment provider spe-cialized in offering a full range of tailor-madesolutions for customers in high-,middle-andlow-end markets.
On September 14, 2011, ZTE Corporation announced the availability of the Sprint International Mobile Hotspot by ZTE. The device is the first international hotspot available from Sprint.
With the service industry and information technology developing, Service innovation occurs continually in business today. It is important for service firms to understand the service＇s business and process; customer k...With the service industry and information technology developing, Service innovation occurs continually in business today. It is important for service firms to understand the service＇s business and process; customer knowledge including needs, expectations and experiences. However, employees are key factor to collect the customer＇s advice. At the same time, employees may organize customers for the new service. So, the integration of employees and customers will help service firm in the way of developing a new service and upgrading a service. The paper describes some models to explain the relation based on some literatures and give some advices for service firms. At last, we introduce an IT service case展开更多
In October, 2008, INVISTA, the leading global innovator of fiber technology, has opened the sixth INVISTA Rendez-Vous showcasing its fiber technology breakthroughs. Since 2004, INVISTA has been
Aiming at discovering target customers,this article establishes the value assessment system for government& corporate customers according to the level,stability and accessibility of customer value.With 137 custome...Aiming at discovering target customers,this article establishes the value assessment system for government& corporate customers according to the level,stability and accessibility of customer value.With 137 customers as samples,it builds the government & corporate customer value assessment system through analytic hierarchy process(AHP) and identifies target government &corpora te customers by indicator optimization,model fitting and cluster analysis.All these achievements help accurate identification of high-value government and corporate customers and optimization of resource allocation for customer service.展开更多
The ideal solution for the production of classic polo shirts is Belairo air spun yarn,produced on the Autoairo 11 air-spinning machine.It fulfils all customer requirements in terms of durability and environmental comp...The ideal solution for the production of classic polo shirts is Belairo air spun yarn,produced on the Autoairo 11 air-spinning machine.It fulfils all customer requirements in terms of durability and environmental compatibility and significantly reduces the costs of spinning mills.展开更多
After an intensive few years of development,ACG Kinna Automatic and ACG Nystrom–members of TMAS,the Swedish textile machinery association–have delivered the first microfactory for the production of fully finished fi...After an intensive few years of development,ACG Kinna Automatic and ACG Nystrom–members of TMAS,the Swedish textile machinery association–have delivered the first microfactory for the production of fully finished filter bags to a major international filtration industry customer,in cooperation with JUKI Central Europe.展开更多
With the development of society, customers are having an increasing expectation on bus service. Problems such as bus being late all the time seem to become common. It usually annoys the customers and have a bad influe...With the development of society, customers are having an increasing expectation on bus service. Problems such as bus being late all the time seem to become common. It usually annoys the customers and have a bad influence on bus companies.It's crucial to improve the bus service. This report adapts and applies a modified SERVQUAL approach to estimate the service quality in public transport. Wessex Red servcie, bus service in England UK, operated in partnership with the University of the West of England and the University of Bristol, is evaluated in the report being representative for bus service. In this study, the author has applied the SERVQUAL questionnaire among the three groups of customers in Bristol UK based on these five dimensions of SERVQUAL:"Tangibles, Responsiveness, Assurance, Reliability and Empathy"(Parasuraman, 1988). The results illustrates a high degree of importance placed on reliability, in which bus being late is an issue most concerned. The author analyzes the problem and finally provides suggestions and recommendation for the issue. This study is to provide a quality evaluation tool readily usable by transport operators willing to certify the service offered and it also offers a tool for practioners characterized by flexibility so as to fit individual needs. In addition, this study is beneficial to students who are learning Marketing. The study provides students a methodology in their marketing research. It also gives students a tool to evaluate services so as to set up their marketing plan and could give a better horizon to understand marketing.展开更多
Marriage is a very important part in one's life.But different countries have different wedding ceremonies because of the culture difference.western wedding is simple while Chinese wedding is complex.No matter you ...Marriage is a very important part in one's life.But different countries have different wedding ceremonies because of the culture difference.western wedding is simple while Chinese wedding is complex.No matter you choose the Chinese style or the western style,you should marry the one you love best,and then you can enjoy a beautiful life.展开更多
This paper outlines the barriers and potential benefits of using standby diesel generators in mitigating the peak demands for commercial and industrial customers. The feasibility of utilizing the standby diesel genera...This paper outlines the barriers and potential benefits of using standby diesel generators in mitigating the peak demands for commercial and industrial customers. The feasibility of utilizing the standby diesel generators to reduce the electricity bills for customers is carried out by using the hybrid optimization model for electric renewable(HOMER)software. The size of the standby diesel generator and its operational duration are determined based on the lowest cost of electricity obtained from the evaluations. The economic assessments demonstrate that there is potential to reduce the electricity bills for commercial and industrial customers under the existing fuel price and tariffs. The commercial customers under the tariff C2 have the highest potential to save their electricity bills with the use of standby diesel generators for peak reduction. This study demonstrates the potential of the standby diesel generators in peak reduction.展开更多
文摘The rate satisfaction of government and corporate customers,to which telecom companies pay special attention,is an important part of the overall satisfaction of the market segment.Focusing on specialline products and based on interview with experts and literature review,this article builds an effect model comprising four factors affecting the major government and corporate customers' satisfaction with the rate,including cost performance,discount degree,rate communication and bill composition.Besides,employing AMOS and other analytical tools,it reveals significant positive effects of the aforementioned four factors on the customer's rate satisfaction,and arranges them in sequence according to the path coefficient of each influence.Based on quantified results,this article proposes management recommendations to improve the rate satisfaction,providing basis for research on the overall rate satisfaction optimization of government and corporate customers.
基金Supported by the National Natural Science Foundation of China(71372007)Supported by the Natural Science Foundation of Shandong Province(ZR2011AL017)
文摘In this paper, we study a new scheduling and outsourcing model with multiple customers in which jobs can be processed by either in-house machine or outsourcing machine.All processed jobs have to be delivered in batches to their respective customers and each shipment incurs a delivery cost as well as a fixed amount of time. We discuss three commonly used objective functions, analyze their complexity and solve them by dynamic programming algorithms.
文摘ZTE Corporation is China’s largest listedtelecommunications equipment provider spe-cialized in offering a full range of tailor-madesolutions for customers in high-,middle-andlow-end markets.
文摘On September 14, 2011, ZTE Corporation announced the availability of the Sprint International Mobile Hotspot by ZTE. The device is the first international hotspot available from Sprint.
文摘With the service industry and information technology developing, Service innovation occurs continually in business today. It is important for service firms to understand the service＇s business and process; customer knowledge including needs, expectations and experiences. However, employees are key factor to collect the customer＇s advice. At the same time, employees may organize customers for the new service. So, the integration of employees and customers will help service firm in the way of developing a new service and upgrading a service. The paper describes some models to explain the relation based on some literatures and give some advices for service firms. At last, we introduce an IT service case
文摘In October, 2008, INVISTA, the leading global innovator of fiber technology, has opened the sixth INVISTA Rendez-Vous showcasing its fiber technology breakthroughs. Since 2004, INVISTA has been
基金The work presented in this study is supported by the National Natural Science Foundation of China （Grant No.71372046）. As the authors of this paper, we＇d like to express our sincere gratitude to China enterprise research center, Tsinghua University. Since without the inspiring academic atmosphere, we could hardly come up with the creativity of this study. Besides, we also appreciate the cooperation of our subjects who were all students of our university.
文摘Aiming at discovering target customers,this article establishes the value assessment system for government& corporate customers according to the level,stability and accessibility of customer value.With 137 customers as samples,it builds the government & corporate customer value assessment system through analytic hierarchy process(AHP) and identifies target government &corpora te customers by indicator optimization,model fitting and cluster analysis.All these achievements help accurate identification of high-value government and corporate customers and optimization of resource allocation for customer service.
文摘The ideal solution for the production of classic polo shirts is Belairo air spun yarn,produced on the Autoairo 11 air-spinning machine.It fulfils all customer requirements in terms of durability and environmental compatibility and significantly reduces the costs of spinning mills.
文摘After an intensive few years of development,ACG Kinna Automatic and ACG Nystrom–members of TMAS,the Swedish textile machinery association–have delivered the first microfactory for the production of fully finished filter bags to a major international filtration industry customer,in cooperation with JUKI Central Europe.
文摘With the development of society, customers are having an increasing expectation on bus service. Problems such as bus being late all the time seem to become common. It usually annoys the customers and have a bad influence on bus companies.It's crucial to improve the bus service. This report adapts and applies a modified SERVQUAL approach to estimate the service quality in public transport. Wessex Red servcie, bus service in England UK, operated in partnership with the University of the West of England and the University of Bristol, is evaluated in the report being representative for bus service. In this study, the author has applied the SERVQUAL questionnaire among the three groups of customers in Bristol UK based on these five dimensions of SERVQUAL:"Tangibles, Responsiveness, Assurance, Reliability and Empathy"(Parasuraman, 1988). The results illustrates a high degree of importance placed on reliability, in which bus being late is an issue most concerned. The author analyzes the problem and finally provides suggestions and recommendation for the issue. This study is to provide a quality evaluation tool readily usable by transport operators willing to certify the service offered and it also offers a tool for practioners characterized by flexibility so as to fit individual needs. In addition, this study is beneficial to students who are learning Marketing. The study provides students a methodology in their marketing research. It also gives students a tool to evaluate services so as to set up their marketing plan and could give a better horizon to understand marketing.
文摘Marriage is a very important part in one's life.But different countries have different wedding ceremonies because of the culture difference.western wedding is simple while Chinese wedding is complex.No matter you choose the Chinese style or the western style,you should marry the one you love best,and then you can enjoy a beautiful life.
文摘This paper outlines the barriers and potential benefits of using standby diesel generators in mitigating the peak demands for commercial and industrial customers. The feasibility of utilizing the standby diesel generators to reduce the electricity bills for customers is carried out by using the hybrid optimization model for electric renewable(HOMER)software. The size of the standby diesel generator and its operational duration are determined based on the lowest cost of electricity obtained from the evaluations. The economic assessments demonstrate that there is potential to reduce the electricity bills for commercial and industrial customers under the existing fuel price and tariffs. The commercial customers under the tariff C2 have the highest potential to save their electricity bills with the use of standby diesel generators for peak reduction. This study demonstrates the potential of the standby diesel generators in peak reduction.
