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A study on service quality evaluation of digital libraries in China based on tetra-class model 被引量:2
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作者 Changping HU Weiwei YAN Yuan HU 《Chinese Journal of Library and Information Science》 2013年第2期14-32,共19页
Purpose: This study intends to evaluate the service quality of academic digital libraries(DLs)in China. By utilizing tetra-class model which concentrates on categorizing services according to their contributions to us... Purpose: This study intends to evaluate the service quality of academic digital libraries(DLs)in China. By utilizing tetra-class model which concentrates on categorizing services according to their contributions to user satisfaction, this paper attempts to visually categorize the specific DL service elements to reveal their present performances, and then further explain the categorizing variations among different groups of users to discover the user preference.Design/methodology/approach: This paper carries out a survey to evaluate user experience on 27 typical DL services summarized from our investigations of representative Chinese university DLs. Based on the five-point Likert-type scale evaluation, the users’ attitudes toward specific service element are divided into negative and positive dimensions. Afterwards,a correspondence analysis is applied to calculate the contributions to satisfaction and dissatisfaction of each service element based on tetra-class model. As a result, the DL service elements of Chinese academic libraries are classified into four categories(i.e. Basic, Secondary,Plus, and Key). Finally, we compared the categorizing variations.Findings: The results show that the DL service elements of Chinese academic libraries are all distributed in Basic and Key services regarding information retrieval and informationorganizing; 80% of the interaction services elements are Plus services, while 50% of the Secondary services are information-providing services. The results also reveal that service categorization is obviously influenced by the users’ education background, especially their disciplines. Furthermore, the users who are older, more highly-educated, or studying in higher reputation universities are more likely to evaluate DL services as either critical or useless.Research limitations: Tetra-class model cannot reveal the interplay among the DL service elements. In addition, the user segmentation in our studies is limited to the sample structure.Practical implications: This empirical study focuses on the evaluation of DL services of academic libraries in China, the analyses of their current performances could provide useful reference for the assessment of other types of Chinese DLs. Moreover, the consideration of user characteristics(gender, age, and education background, etc.) in the DL evaluation would help librarians improve DL services to meet the users’ various needs in teaching and doing scientific research.Originality/value: Different from the frequently-used factor analysis which focuses on the relationship among factors and user satisfaction, this paper tries to use and compare element distributions of different user segments while focusing on various service objectives. Factor analysis shows some flaws as used to measure the element with selected indicators, for it ignores the fact that the indicators which measure the same factor would have different degrees of impacts on user satisfaction. However, the tetra-class model can better visually analyze the performance of each DL service element from its contributions to satisfaction and dissatisfaction, which would help librarians to better understand users’ need and offer DL services more efficiently. 展开更多
关键词 digital library(DL) Tetra-class model User satisfaction User preference User characteristic Service categorization
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A framework for basic administrative metadata in digital libraries 被引量:1
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作者 ZHENG Qiaoying WANG Shaoping 《Chinese Journal of Library and Information Science》 2008年第1期27-37,共11页
Administrative metadata means the expansion of the metadata research to the administrative level of resource development. Based on the basic administrative sections in the information resource lifecycle(IRL), the fram... Administrative metadata means the expansion of the metadata research to the administrative level of resource development. Based on the basic administrative sections in the information resource lifecycle(IRL), the framework for basic administrative metadata(FBAM) is helpful in constructing open interoperable platforms for acquisition, processing and services of information resources in digital libraries. It facilitates the seamless communication, the cooperative construction and management, and the sharing of digital resources.The formulation of FBAM follows the principles of modularity and openness that promote interoperability in resource management. It also adopts the structured methodology of information system design, with which the FBAM data model is developed in conformity with <indecs> and PREMIS. The capabilities of FBAM are driven by a metadata repository with administrative information that is contained in FBAM records. 展开更多
关键词 Administrative metadata digital library digital resources Interoperability OPENNESS Information resource lifecycle
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Case study of perception about the copyright of the digital libraries in China's Mainland with Hong Kong and Taiwan, China as the reference system
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作者 ZHAN Qingdong ZHANG Wende 《Chinese Journal of Library and Information Science》 2009年第4期79-89,共11页
This paper analyzes the perception of the librarians in China's Mainland about the copyright during the development of digital libraries with Hong Kong Special Administrative Region(HK SAR) and Taiwan, China as th... This paper analyzes the perception of the librarians in China's Mainland about the copyright during the development of digital libraries with Hong Kong Special Administrative Region(HK SAR) and Taiwan, China as the reference system, through questionnaire survey of copyright cases of the digital libraries by investigating the digital library builders and librarians of 30 universities from China's Mainland, HK SAR and Taiwan,China ranked among the top 500 in the Academic Ranking of World Universities(SJTU Version). The report holds that: 1) The copyright law shall evolve with the times and be revised from time to time; 2) it is imperative to popularize and educate in the copyright law; 3) the guidelines for the use of the copyright law of the education industry shall be developed as soon as possible; and 4) the Collective Management of Copyright Regulations shall be enforced as early as possible. 展开更多
关键词 digital library LIBRARIAN Perception about the copyright Case study
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Differentiated digital library evaluation in a hierarchical model stemming from its operational scope and complexity 被引量:2
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作者 WU Jianhua WANG Zhaohui 《Chinese Journal of Library and Information Science》 2009年第4期54-70,共17页
Digital libraries are complex systems and this brings difficulties for their evaluation. This paper proposes a hierarchical model to solve this problem, and puts the entangled matters into a clear-layered structure. F... Digital libraries are complex systems and this brings difficulties for their evaluation. This paper proposes a hierarchical model to solve this problem, and puts the entangled matters into a clear-layered structure. Firstly, digital libraries(DLs thereafter)are classified into 5 groups in ascending gradations, i.e. mini DLs, small DLs, medium DLs,large DLs, and huge DLs by their scope of operation. Then, according to the characteristics of DLs at different operational scope and level of sophistication, they are further grouped into unitary DLs, union DLs and hybrid DLs accordingly. Based on this simulated structure,a hierarchical model for digital library evaluation is introduced, which evaluates DLs differentiatingly within a hierarchical scheme by using varying criteria based on their specific level of operational complexity such as at the micro-level, medium-level, and/or at the macro-level. Based on our careful examination and analysis of the current literature about DL evaluation system, an experiment is conducted by using the DL evaluation model along with its criteria for unitary DLs at micro-level. The main contents resulting from this evaluation experimentation and also those evaluation indicators and relevant issues of major concerns for DLs at medium-level and macro-level are also to be presented at some length. 展开更多
关键词 digital libraries EVALUATION Hierarchical model Unitary digital library Union digital library Hybrid digital library
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Mobile Agent Based Framework for Integrating Digital Library System
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作者 张付志 刘明业 孔令富 《Journal of Beijing Institute of Technology》 EI CAS 2005年第3期264-268,共5页
Few of the current approaches to achieve the integration of digital library system have considered the influence of network factors on quality of service for the integration system of digital libraries. For this reaso... Few of the current approaches to achieve the integration of digital library system have considered the influence of network factors on quality of service for the integration system of digital libraries. For this reason, a mobile agent based framework for integrating digital library system is proposed. Based on this framework, a prototype system is implemented and the key technique for it are described. Compared with the current approaches, using mobile agent technique to achieve the integration of digital library system can not only avoid transmitting a lot of data on the network, lower the dependence on network bandwidth for the system, but also improve the quality of service for the integration system of digital libraries in intermitted or unreliable network connection settings. 展开更多
关键词 digital libraries system integration mobile agent prototype system
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Digitizing Dunhuang Cultural Heritage:A User Evaluation of Mogao Cave Panorama Digital Library 被引量:1
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作者 Xiao Hu Eric M.Y.Ho Chen Qiao 《Journal of Data and Information Science》 CSCD 2017年第3期49-67,共19页
Purpose: This study is a user evaluation on the usability of the Mogao Cave Panorama Digital Library (DL), aiming to measure its effectiveness from the users' perspective and to propose suggestions for improvement... Purpose: This study is a user evaluation on the usability of the Mogao Cave Panorama Digital Library (DL), aiming to measure its effectiveness from the users' perspective and to propose suggestions for improvement. Design/methodology/approach: Usability tests were conducted based on a framework of evaluation criteria and a set of information seeking tasks designed for the Dunhuang cultural heritage, and interviews were conducted for soliciting in-depth opinions from participants. Findings: The results of the usability tests indicate that the DL was more efficient in supporting simple information seeking tasks than those of higher-complexity levels. Statistical tests reveal that there were correlations among dimensions of usability criteria and user effectiveness measures. Moreover, interview discourses exposed specific usability issues of the DL. Research limitations: This research is based on a relatively small sample size, resulting in a limited representativeness of user diversity. A larger sample size is needed for a systematic cross group comparison. Practical implications: This study evaluated the usability of the Mogao Cave Panorama DL and proposed suggestions for its improvement for better experience. The results also provide a reference to other cultural heritage DLs with panorama functions. Originality/value: This study is one of the first evaluating cultural heritage DLs from the perspective of user experience. It provides methodological references for relevant studies: the evaluation framework, the designed information seeking tasks, and the interview questions can be adopted or adapted in evaluating other visually centric DLs of cultural heritage. 展开更多
关键词 Mogao Caves Cultural heritage USABILITY Dunhuang Panorama digital library
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General review of National Digital Library development in the National Library of China 被引量:1
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作者 SHEN Xiaojuan WEI Wei QI Xin 《Chinese Journal of Library and Information Science》 2008年第Z1期109-127,共19页
As an important part of National Digital Library(NDL),the National Digital Library Project(NDLP),which was launched in 2005,has attracted wide attention of the society in general.This paper introduces the general situ... As an important part of National Digital Library(NDL),the National Digital Library Project(NDLP),which was launched in 2005,has attracted wide attention of the society in general.This paper introduces the general situation of the project from the following aspects,namely,the characteristics,objectives and contents.It also expounds on the basic ideas and the overall structure of the project and gives an introduction to the design of its basic platform,its application platform,its business management system and its standardization control system.In this paper,the digital resources construction and service delivery of the National Library of China(NLC)are introduced to cover both its present operation as well as those in conjunction with the opening of its new library building during its second-phase of library development.Finally,the most important and difficult point in the construction of the National Digital Library Project is analyzed from the following four perspectives:1)The long-term preservation of digital resources;2)the construction of knowledge organization system;3)the organic integration of the digital library and the traditional library;and 4)the risk of project management and system integration. 展开更多
关键词 National Library National digital Library Design of digital library system Construction of digital resources and its public service
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Establishing an academic digital library& information system in China: The case of CADLIS 被引量:1
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作者 YAO Xiaoxia LIU Suqing +1 位作者 CHEN Ling XIAO Long 《Chinese Journal of Library and Information Science》 2008年第2期98-103,共6页
China Academic Digital Library & Information System(CADLIS) was established as a public service system in 1996. Its mission is to improve the resource sharing for China's higher education. The framework of CAD... China Academic Digital Library & Information System(CADLIS) was established as a public service system in 1996. Its mission is to improve the resource sharing for China's higher education. The framework of CADLIS is constructed to allow easy interconnection and interoperability. This paper presents an introduction to the portal,academic resources, bibliographic system, service network, digital library technical platform,standards and criteria of CADLIS as well. 展开更多
关键词 digital library Resource sharing Information service Academic library
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Construction of personalized knowledg environment for professional libraries:From the practice of Chinese National Agricultural Library
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作者 Ruixue ZHAO Xianxue MENG Yuantao KOU 《Chinese Journal of Library and Information Science》 2013年第4期1-15,共15页
Purpose:Centralized on the construction of a personalized knowledge environment that can better meet the need of Chinese agricultural researchers,this paper presents the practice conducted by the National Agricultural... Purpose:Centralized on the construction of a personalized knowledge environment that can better meet the need of Chinese agricultural researchers,this paper presents the practice conducted by the National Agricultural Library(NAL)of Chinese Academy of Agricultural Sciences(CAAS)in the digital research environment.Based on the analysis of information needs of Chinese agricultural researchers,CAAS constructed digital research environments for its researchers at different levels,by means of providing more professional knowledge services for targeted researcher users.Design/methodology/approach:On the basis of the construction of public service platform—National Agriculture Information System of the Library of CAAS(i.e.NAL),local resources were integrated with public open resources by using key technologies,such as Web 2.0,knowledge navigation,linked data and intelligent retrieval,to construct an institutional personalized digital repository for CAAS researchers.Findings:By using the construction tool CAASPKE,knowledge environment platforms have been constructed for 10 CAAS institutes,taking roughly 33%of CAAS institutes.In addition,16 discipline information environment platforms have been set up for CAAS research teams,and 5 professional digital libraries for provincial agricultural academies,which spread in Beijing,Shanxi,Sichuan,and the Xinjiang and Tibet Autonomous Regions.Research limitations:User’s local collections ought to be integrated with IR resources of the CAAS platform constantly.Due to the lack of overall knowledge resources,functions of the platform have not been fully explored,so the effect need be evaluated with the time being.Practical implications:The construction of research knowledge environment in CAAS has not only contributed to the development of its personalized knowledge service system,but also made the functions of libraries transformed into the information service system.In this case,CAAS libraries are now playing more and more important roles in the innovation process of Chinese agricultural researchers.Originality/value:The innovative practice is the first endeavor that ever implemented in the agricultural information service area across China’s mainland.The construction tool developed for the knowledge environment of personalization could customize resources flexibly according to the need of different CAAS users,and it can organize the knowledge resources of CAAS institutes effectively. 展开更多
关键词 Personalized service Knowledge service Research knowledge environment digital library Institutional repository Personalized service tool
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Metropolitan digital library services evaluation: Measures and approaches
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作者 LIU Wei LOU Xiangying ZHANG Chunjing 《Chinese Journal of Library and Information Science》 2008年第1期38-51,共14页
This paper reviews the evaluation model and measurements according to metropolitan digital library activities. Through literature review and historical research, the authors argue that the evaluation of the digital li... This paper reviews the evaluation model and measurements according to metropolitan digital library activities. Through literature review and historical research, the authors argue that the evaluation of the digital library(DL) is still in a research stage and not yet of value to the real achievement of the DL in operation. Because of the variety of the understandings of the digital library and the complexity of the technical factors, we can put forward a set of reference models, measurements and approaches to combine with the various researches on the evaluation theory and practice in the digital library area. The authors primarily discuss and conclude with a digital library evaluation model and measurement index system according to the requirements of the world metropolitan libraries. 展开更多
关键词 digital library digital resources EVALUATION Evaluation model Evaluation index system
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Information service of special libraries in China:Current status and prospect
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作者 LIU Xiwen 《Chinese Journal of Library and Information Science》 2008年第Z1期98-108,共11页
The article firstly summarizes the structure and development of special libraries in China.Then,the best practices of the documentation,information and consulting services of the Chinese special libraries in the digit... The article firstly summarizes the structure and development of special libraries in China.Then,the best practices of the documentation,information and consulting services of the Chinese special libraries in the digital and networking environment are provided.It finally explores the approaches for the special libraries to offer new professional services in order to meet the needs for knowledge-based services. 展开更多
关键词 Special library digital library service Service mode Information service
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A study of user experience in Tsinghua Wireless and Mobile Digital Library System(TWIMS)
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作者 Qian WANG Chengyu ZHANG 《Chinese Journal of Library and Information Science》 2011年第1期50-65,共16页
Tsinghua University Library recently launched Tsinghua Wireless and Mobile Digital Library System(TWIMS) to meet users’ need for wireless access to library services.A survey of user experience about TWIMS was carried... Tsinghua University Library recently launched Tsinghua Wireless and Mobile Digital Library System(TWIMS) to meet users’ need for wireless access to library services.A survey of user experience about TWIMS was carried out for the purpose of studying its users’ behavior and their level of satisfaction about the system design and its various performance indicators. Based on our research findings, we concluded our research paper with a set of evaluative comments and suggestions. Those remarks are aimed at furthering the TWIMS’ functionality and reconstructing a more sensible questionnaire survey appertaining to the system users’ experience as well in the next phase of our extended research. 展开更多
关键词 Tsinghua Wireless and Mobile digital Library System(TWIMS) User experience Questionnaire survey about systems' user experience
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A preliminary study on criteria weights for a library's digital resource selection:From the viewpoints of both users and librarians
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作者 Qiong TANG Gang WU +2 位作者 Danni LIANG Yingliang ZHANG Mingjun TAN 《Chinese Journal of Library and Information Science》 2011年第Z1期82-96,共15页
Through investigating both users' and librarians' perceptions of the relative importance of the major criteria governing the selection of digital resources, we attempted to develop a criterion weight framework... Through investigating both users' and librarians' perceptions of the relative importance of the major criteria governing the selection of digital resources, we attempted to develop a criterion weight framework for a library's selection of digital resources, which can meet both the users' requirements and the library's goal of developing digital collections. The respective weight of each specific criterion is decided through the Analytic Hierarchy Process(AHP) Method. The findings of this study indicate that, when assigning weights to the selection criteria, it is important to consult the opinions of a wide crosssection of people, especially the views of different users. As a result, the digital resource selection system characterized by the criteria weights can reflect more comprehensively the users' requirements, and meanwhile it enables librarians' more rational selection of digital resources. 展开更多
关键词 Library digital resources Selection criteria Criteria weights Analytic Hierarchy Process(AHP)
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Mapping the evolution of research topics using ATM and SNA 被引量:1
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作者 Chunlei YE 《Chinese Journal of Library and Information Science》 2014年第4期46-62,共17页
Purpose:This paper introduces an analysis framework for tracking the evolution of research topics at the selected topics level,covering a research topic’s evolution trend,evolution path and its content changes over t... Purpose:This paper introduces an analysis framework for tracking the evolution of research topics at the selected topics level,covering a research topic’s evolution trend,evolution path and its content changes over time.Design/methodology/approach:After the topics were recovered by the author-topic model,we first built the keyword-topic co-occurrence network to track the dynamics of topic trends.Then a single-mode network was constructed with each node representing a topic and edge indicating the relationship between topics.It was used to illustrate the evolution path and content changes of research topics.A case study was conducted on the digital library research in China to verify the effectiveness of the analysis framework.Findings:The experimental results show that this analysis framework can be used to track evolution of research topics at a micro level and using social network analysis method can help understand research topics’evolution paths and content changes with the passage of time.Research limitations:Using the analysis framework will produce limited results when examining unstructured data such as social media data.In addition,the effectiveness of the framework introduced in this paper needs to be verified with more research topics in information science and in more scientific fields.Practical implications:This analysis framework can help scholars and researchers map research topics’evolution process and gain insights into how a field’s topics have evolved over time.Originality/value:Tbe analysis framework used in this study can help reveal more micro evolution details.The index to measure topic association strength defined in this paper reflects both similarity and dissimilarity between topics,which belps better understand research topics’evolution paths and content changes. 展开更多
关键词 Topic evolution Social network analysis(SNA) Author-topic model(ATM) digital library Topic network
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A discussion of the emotive element of knowledge service practice:An empirical study at the Chinese Academy of Sciences
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作者 Li-Ping Ku 《Chinese Journal of Library and Information Science》 2010年第1期35-49,共15页
With the arrival of the information age, research activities focused on the practice and approaches of knowledge services are on a marked increase as evidenced in the publications of social sciences. According to a so... With the arrival of the information age, research activities focused on the practice and approaches of knowledge services are on a marked increase as evidenced in the publications of social sciences. According to a social network analysis on knowledge service related literature, it reveals that information and knowledge workers often fail to take such an important element as the functional role of an emotive engagement into consideration in their study of knowledge services. It has increasingly become an issue of high profile with the rapid development of digital libraries and their web-based knowledge services in China and anywhere else in the world. In order to have a clearer understanding about issues involved in knowledge servicing so as to maximize the effectiveness and efficiency of digital libraries in their knowledge service performance, the author has conducted surveys for seven times on the online information seeking behavior of graduate students at the Chinese Academy of Sciences with such research methods as questionnaires, interviews and natural observations during September 2006-June 2009. The research result has showed the emotive element has an important role in the user's information seeking behavior and in knowledge services practice. Therefore, knowledge services rendered may be more effective by adding the emotiveness-oriented communication element into such practice. This paper recommends that such an emotiveness-oriented communication approach should be carefully studied and factored into libraries' knowledge services practice. 展开更多
关键词 Emotive engagement Personas Personnel profile Information seeking behavior digital library Knowledge innovation Knowledge service
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On the Digitization of Doctoral/Master’s Dissertations and Online Access to the Resources
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作者 张晓东 张毓晗 《Journal of Electronic Science and Technology of China》 2004年第1期93-96,共4页
With the rapid development of higher education, more and more people are entitled doctoral or master’s degrees, resulting in the considerable increase in doctoral dissertations and master’s theses. The application o... With the rapid development of higher education, more and more people are entitled doctoral or master’s degrees, resulting in the considerable increase in doctoral dissertations and master’s theses. The application of IT technology renders the possibility to digitize those dissertations, which has contributed a lot to the construction of digital library. The characteristics and corresponding problems like property right, security and sharing will be discussed in this paper. And the paper makes a general introduction will be made to the specific ways adopted by the library of UESTC and its distribution of digitized dissertation resources. 展开更多
关键词 digital library digitized dissertation database ONLINE SEARCHING
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From institutional merger integration to institutional strategic transformation:A case study of the strategic management paradigm at Shanghai Library
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作者 CHEN Chao 《Chinese Journal of Library and Information Science》 2010年第3期1-18,共18页
This article attempts to apply the strategic management theory to the subsequent shaping up of a readjusted strategic development policy for Shanghai Library after its merger with the Institute of Scientific and Techn... This article attempts to apply the strategic management theory to the subsequent shaping up of a readjusted strategic development policy for Shanghai Library after its merger with the Institute of Scientific and Technological Information of Shanghai(ISTIS)in 1995.It also tries to analyze and explicate such an empirical implementation of institutional reintegration process through strategic management at Shanghai Metropolitan Library.By doing so,it aims to present an objective case study of activities based on the strategic management paradigm at a major Chinese metropolitan public library. 展开更多
关键词 Strategic management One-stop information service delivery(based on both custom-tailored traditional and digital library resources support) Public libraries Research libraries Shanghai Library Institute of Scientific and Technological Information of Shanghai
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A visual analysis of the usage efficiency of library books
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作者 LIU Kan LIU Ping 《Chinese Journal of Library and Information Science》 2008年第1期65-73,共9页
The monographic collections in academic libraries have undergone a period of tremendous growth in volume, in subject diversity, and in formats during the recent several decades. Readers may find it difficult to priori... The monographic collections in academic libraries have undergone a period of tremendous growth in volume, in subject diversity, and in formats during the recent several decades. Readers may find it difficult to prioritize which book(s) should be borrowed for a specific purpose. The log data of book loan record may serve as a visible indicator for the more sought-after books by the readers. This paper describes our experimental efforts in exploring various visual techniques to analyze the borrowing patterns of the monographic works in a university library setting. The visual analysis is thought to provide an effective way to extract the book usage information, which may yield new insights into a host of other related technical as well as user behavior issues. Initial experiment has demonstrated that the proposed approach as articulated in this article can actually benefit end-users as well as library collection development personnel in their endeavor of book selections with effective measure. 展开更多
关键词 Visual analysis Information visualization digital library
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