Complaining about faulty goods or bad service isnever easy. Most people dislike making a fuss. But ifsomething you have bought is faulty or does not do whatwas claimed for it, you are not asking for a favour toget it ...Complaining about faulty goods or bad service isnever easy. Most people dislike making a fuss. But ifsomething you have bought is faulty or does not do whatwas claimed for it, you are not asking for a favour toget it put right. It is the shopkeeper’s responsibilityto take the complaint seriously and to replace or repair afaulty article or put right poor service, because he is展开更多
News that the U.S. will allow companies to pursue anti-subsidy action against Chinese imports paves the way for companies within the textile industry to seek trade protection,though it remains to be seen how the situa...News that the U.S. will allow companies to pursue anti-subsidy action against Chinese imports paves the way for companies within the textile industry to seek trade protection,though it remains to be seen how the situation may affect the U.S. cotton industry,analysts展开更多
BACKGROUND: Hospital emergency department(ED) use by patients from residential aged care facilities(RACFs) is not always appropriate, and this calls for interventions to avoid some unnecessary uses. This study aims to...BACKGROUND: Hospital emergency department(ED) use by patients from residential aged care facilities(RACFs) is not always appropriate, and this calls for interventions to avoid some unnecessary uses. This study aims to compare patterns of ED use by RACF patients with and without a Hospital in the Nursing Home(Hi NH) program.METHODS: RACF patients presenting to EDs of a hospital with and a hospital without this program during pre- and post-intervention periods were included. Data on patient demographics and ED presentation characteristics were obtained from the Emergency Department Information System database, and were analysed by descriptive and comparative statistics.RESULTS: In both hospitals, most RACF residents presenting to EDs were aged between 75–94 years, female, triaged at scale 3 to 5, and transferred on weekdays and during working hours. Almost half of them were subsequently admitted to hospitals. In accordance with the ICD-10-AM diagnostic coding system, diagnoses that consistently ranked among the top three reasons for visiting the two hospitals before and after intervention included Chapter XIX: injury and poisoning and Chapter X: respiratory diseases. Associated with the intervention, significant decreases in the numbers of presentations per 1 000 RACF beds were identified among patients diagnosed with Chapter XI: digestive diseases [rate ratio(95%CI): 0.09(0.04, 0.22); P<0.0001] and Chapter XXI: factors influencing health status and contact with health services [rate ratio(95%CI): 0.22(0.07, 0.66); P=0.007].CONCLUSION: The Hi NH program may reduce the incidence of RACF residents visiting EDs for diagnoses of Chapter XI and Chapter XXI.展开更多
At the foot of a hill,Silently lies the first step.No sorrow,No trouble,No worry,No complaint.For the joy of travellers.The trample of feet ye bear,From rain and wind ye suffer.Seeing people getting to the hill topYet...At the foot of a hill,Silently lies the first step.No sorrow,No trouble,No worry,No complaint.For the joy of travellers.The trample of feet ye bear,From rain and wind ye suffer.Seeing people getting to the hill topYet you’re still lying at the展开更多
The speech act of complaint is an important research subject of pragmatics,which is worthy of research among speech acts.With the development of research into speech acts,some scholars have performed investigations of...The speech act of complaint is an important research subject of pragmatics,which is worthy of research among speech acts.With the development of research into speech acts,some scholars have performed investigations of complaints,but they have done little work on Chinese language complaints.Therefore,it is necessary to make a further study on complaint as a speech act in Chinese.This thesis is based on speech act theory and the politeness principle as an empirical study of the speech act of com plaint in Chinese.It aims to provide a more complete and comprehensive result of participant production of the speech act of complaint.展开更多
文摘Complaining about faulty goods or bad service isnever easy. Most people dislike making a fuss. But ifsomething you have bought is faulty or does not do whatwas claimed for it, you are not asking for a favour toget it put right. It is the shopkeeper’s responsibilityto take the complaint seriously and to replace or repair afaulty article or put right poor service, because he is
文摘News that the U.S. will allow companies to pursue anti-subsidy action against Chinese imports paves the way for companies within the textile industry to seek trade protection,though it remains to be seen how the situation may affect the U.S. cotton industry,analysts
基金project is funded by the Queensland Emergency Medicine Research Foundation(QEMRF)(Project ID:QEMRF-PORJ-2009-014,Title:A Comprehensive Evaluation of a Hospital in Nursing Home Program in Three Queensland Hospitals)
文摘BACKGROUND: Hospital emergency department(ED) use by patients from residential aged care facilities(RACFs) is not always appropriate, and this calls for interventions to avoid some unnecessary uses. This study aims to compare patterns of ED use by RACF patients with and without a Hospital in the Nursing Home(Hi NH) program.METHODS: RACF patients presenting to EDs of a hospital with and a hospital without this program during pre- and post-intervention periods were included. Data on patient demographics and ED presentation characteristics were obtained from the Emergency Department Information System database, and were analysed by descriptive and comparative statistics.RESULTS: In both hospitals, most RACF residents presenting to EDs were aged between 75–94 years, female, triaged at scale 3 to 5, and transferred on weekdays and during working hours. Almost half of them were subsequently admitted to hospitals. In accordance with the ICD-10-AM diagnostic coding system, diagnoses that consistently ranked among the top three reasons for visiting the two hospitals before and after intervention included Chapter XIX: injury and poisoning and Chapter X: respiratory diseases. Associated with the intervention, significant decreases in the numbers of presentations per 1 000 RACF beds were identified among patients diagnosed with Chapter XI: digestive diseases [rate ratio(95%CI): 0.09(0.04, 0.22); P<0.0001] and Chapter XXI: factors influencing health status and contact with health services [rate ratio(95%CI): 0.22(0.07, 0.66); P=0.007].CONCLUSION: The Hi NH program may reduce the incidence of RACF residents visiting EDs for diagnoses of Chapter XI and Chapter XXI.
文摘At the foot of a hill,Silently lies the first step.No sorrow,No trouble,No worry,No complaint.For the joy of travellers.The trample of feet ye bear,From rain and wind ye suffer.Seeing people getting to the hill topYet you’re still lying at the
文摘The speech act of complaint is an important research subject of pragmatics,which is worthy of research among speech acts.With the development of research into speech acts,some scholars have performed investigations of complaints,but they have done little work on Chinese language complaints.Therefore,it is necessary to make a further study on complaint as a speech act in Chinese.This thesis is based on speech act theory and the politeness principle as an empirical study of the speech act of com plaint in Chinese.It aims to provide a more complete and comprehensive result of participant production of the speech act of complaint.
